Description
Experience the ultimate in network reliability and peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan offers comprehensive support for one year, enabling businesses to focus on their core operations while leaving network management to the experts. With proactive monitoring, swift incident resolution, and expert technical support, your network infrastructure is in safe hands.
- Proactive Network Monitoring: Benefit from continuous remote monitoring of your network, allowing our dedicated team to identify potential issues before they escalate into significant disruptions.
- Incident and Problem Management: Our robust incident response protocols ensure any network incidents are addressed quickly and efficiently, minimizing downtime and maintaining seamless operations.
- Technical Support and Software Updates: Access expert technical support and stay up-to-date with the latest operational software updates, ensuring your network is fortified with the most current features and security measures.
- Advanced Parts Replacement: Enjoy peace of mind with our Next Business Day Advance Parts Replacement service in case of hardware failure, keeping your network operational and efficient.
- Dedicated Account Management: Every customer receives a dedicated managed services account manager who conducts scheduled review sessions, ensuring your unique network requirements are met.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR Support
- Features: Email support, proactive monitoring, incident management
- Parts Replacement: Next Business Day service response
- Access: Extreme Networks Managed Services Gateway for real-time network insights
How to Install
Getting started with Extreme Networks ExtremeWorks Managed Services ResponsePLUS is simple:
- Contact your Extreme Networks representative to purchase the service package.
- Provide the necessary information about your network infrastructure for initial setup and assessment.
- Gain access to the Extreme Networks Managed Services Gateway, where you can monitor real-time network health and performance metrics.
- Schedule your first review session with your dedicated account manager to establish service expectations and goals.
- Enjoy enhanced network performance and peace of mind knowing expert support is just an email away.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes continuous network monitoring, incident management, software updates, and advanced parts replacement.
- How does the Next Business Day parts replacement work? In case of hardware failure, simply notify your account manager, and we will ensure that replacement parts are delivered by the next business day.
- Can I upgrade my service plan? Yes, service plans can be adjusted according to your evolving business needs. Consult with your managed services account manager for options.
- What support options are available? You can access email support for any mishaps or inquiries. Our team is ready to assist you with any network-related challenges.
- Is training provided for using the Managed Services Gateway? Yes, our team will guide you through the features of the Managed Services Gateway during your initial setup and ongoing review sessions.
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