Description
Experience unparalleled network reliability and peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This robust managed service solution is meticulously crafted to enhance your network performance through proactive monitoring, expert incident management, and dedicated support. Designed to anticipate and address potential network disruptions, ResponsePLUS provides your business with continuous protection and advanced configuration management, ensuring your operations run smoothly.
- Proactive Network Monitoring: Benefit from continuous, real-time monitoring of your network's health, performance, and security issues. This proactive approach identifies critical situations before they escalate into significant business disruptions, helping to maintain operational efficiency.
- Expert Incident Management: Experience minimal downtime with our comprehensive incident and problem management systems. Our dedicated team is always on standby to swiftly address any issues, ensuring uninterrupted service and enhancing overall productivity.
- Advanced Configuration Management: Enjoy peace of mind knowing that your network is consistently optimized for peak performance. Our service includes proactive change and configuration management, along with operational software updates and upgrades to keep your systems running smoothly.
- Next Business Day Parts Replacement: Eliminate worries about service delays. Our Next Business Day Advance Parts Replacement service guarantees that any required components are delivered promptly, minimizing service interruptions and maintaining your network's integrity.
- Dedicated Account Management: Every client is paired with a managed services account manager who offers personalized support and conducts scheduled review sessions. These sessions analyze network performance and strategize improvements tailored to your business needs.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS
- AHR Support Type: Email support and technical assistance
- Response Time: Next Business Day for parts replacement
- Access to: Extreme Networks Managed Services Gateway
How to Install
Installation of the ExtremeWorks Managed Services ResponsePLUS is straightforward and seamless. Follow these simple steps after purchasing the service:
- Contact your designated managed services account manager to schedule an initial setup meeting.
- Provide the necessary access credentials for your network infrastructure.
- Our team will remotely configure your network monitoring tools and set up the Extreme Networks Managed Services Gateway.
- During the initial meeting, review the monitoring dashboards and reporting features with your account manager.
- Begin using the service and enjoy continuous network oversight with regular updates from your account manager.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service encompasses continuous network monitoring, incident management, configuration management, operational software updates, next business day parts replacement, and access to the Extreme Networks Managed Services Gateway.
- How does proactive network monitoring benefit my business? Proactive network monitoring aids in identifying and resolving potential network issues before they adversely affect your business operations, thereby minimizing downtime and enhancing overall productivity.
- What kind of support can I expect from my account manager? Your account manager will deliver personalized support, conduct scheduled review sessions, and assist with any inquiries or issues you may have regarding the service.
- Is there a warranty on parts replaced under this service? Yes, all parts replaced under the Next Business Day Advance Parts Replacement service come with a warranty to ensure quality and reliability.
- Can I upgrade my service package during the contract term? Yes, you can discuss potential upgrades with your account manager, who will provide guidance on available options based on your business needs.
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