Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year)

Keep your Extreme Networks infrastructure performing at peak efficiency with the ExtremeWorks Managed Services ResponsePLUS Extended Service. This 1-year program is designed to deliver predictable, low-downtime operations through a comprehensive blend of 24/7 support, rapid Next Business Day responses, and robust parts replacement. With electronic and physical service options, depot exchanges, and advance parts replacement, ResponsePLUS helps you minimize disruption, extend device lifecycles, and maintain a reliable network backbone for critical applications and workloads. Whether you’re protecting a campus Wi‑Fi deployment, a data center spine, or a fiber-rich enterprise backbone, this service provides the coverage and confidence you need to keep business moving forward.

• 24x7 coverage with Next Business Day (NBD) response ensures round-the-clock access to expert support and rapid service restoration so downtime is minimized and operational productivity is preserved.
• Depot-based exchange and parts delivery offer fast, reliable, and cost-efficient response. If a component fails, you receive a replacement part quickly to restore service with minimal impact to users.
• Electronic and Physical service sub-type combines preventive reliability with hands-on replacement, helping to maximize uptime and productivity across both digital and physical asset dimensions.
• Next Business Day advance parts replacement accelerates critical repairs by guaranteeing proactive parts availability, reducing total restoration time and accelerating service restoration windows.
• 1-year service duration provides dependable coverage, straightforward budgeting, and consistent results that align with project or rollout timelines, ensuring predictable total cost of ownership and long-term value.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Product name: ExtremeWorks Managed Services ResponsePLUS — Extended Service
• SKU: Ahr-16513
• Service duration: 1 year
• Service level: 24x7 access with Next Business Day (NBD) response
• Response characteristics: Next Business Day - Advance Parts Replacement
• Service depot and parts: Exchange parts via depot to minimize downtime
• Service sub-type: Electronic and Physical
• Coverage scope: Parts replacement and proactive service to maximize reliability and productivity
• Intended outcome: Predictable total cost of ownership and maximum system productivity

how to install ExtremeWorks ResponsePLUS

Activating ExtremeWorks ResponsePLUS is a straightforward process designed to fit alongside your existing Extreme Networks installation and maintenance plan. Use the steps below to ensure seamless enrollment, device eligibility, and rapid service activation should an incident occur.

1. Confirm eligibility and scope: Work with your Extreme Networks account manager or partner to validate which devices, locations, and configurations are eligible for the ResponsePLUS Extended Service. Identify the serial numbers or asset IDs that will be covered under the 1-year agreement.

2. Register the contract: In your Extreme Networks customer portal or through your approved reseller, attach the ResponsePLUS contract to the specified devices. Ensure the contract quantity matches your asset inventory to avoid gaps in coverage.

3. Configure service parameters: Define escalation paths, criticality levels, and preferred contact methods. Align service windows and notification preferences with your IT operations team to maximize responsiveness.

4. Prepare replacement parts workflow: Coordinate with the Extreme Works depot network to ensure that the necessary replacement parts are stocked against the covered devices. Establish shipping addresses and receiver contacts for expedited delivery in case of a fault.

5. Education and handoff: Provide your network operations staff with the service brief, including response time expectations, escalation steps, and how to trigger a Next Business Day parts replacement. Confirm access to the Extreme Networks portal for real-time status updates.

6. Ongoing management: Monitor the coverage and performance through your portal, review quarterly service reports, and renew the contract at or before the end of the 1-year term to maintain continuous protection and alignment with operational needs.

Frequently asked questions

• What is Extreme Networks ResponsePLUS Extended Service? It is a 1-year managed services contract that provides 24/7 support with Next Business Day (NBD) response, depot exchanges, and parts replacement to maximize network reliability and reduce downtime for covered Extreme Networks devices and environments.

• What does Next Business Day mean in practice? When a covered issue is identified, Extreme Networks coordinates a rapid response to replace required parts or deploy a replacement unit the following business day, minimizing interruption to critical services and users.

• What assets are covered under this service? Coverage is defined by the contract and the devices or locations you specify when enrolling (using the provided SKU Ahr-16513). Eligibility applies to compatible Extreme Networks hardware and configurations as determined at the time of purchase.

• How does the depot and parts replacement work? The service utilizes a depot-based exchange model. If a component fails, a replacement part or unit is shipped for rapid installation to restore functionality, with the aim of returning to full operation quickly.

• How do I renew or extend the service after 1 year? Renewal is handled through your account manager or partner. Renewal discussions typically review asset inventory, device lifecycles, and evolving network needs to align coverage with future requirements.