ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year) – AHR-16517

Experience uninterrupted network performance with ExtremeWorks Managed Services ResponsePLUS. This extended service offering provides continuous proactive remote monitoring, rapid incident and problem management, proactive change and configuration management, and timely software updates to keep your Extreme Networks infrastructure running at peak efficiency. Designed for visibility and reliability, ResponsePLUS delivers real-time health insights through the Managed Services Gateway, giving you an at-a-glance view of performance, security, configurations, inventory, and standardized reports. A dedicated managed services account manager will partner with you to schedule regular reviews, ensuring your network remains resilient in the face of evolving demands. With Next Business Day advanced parts replacement and a one-year service term, you can protect your investment, minimize business disruption, and maximize uptime with cost-effective, predictable support. This service is ideal for organizations that rely on continuous network availability, critical for operations, customer experience, and overall productivity.

• Proactive remote network monitoring and comprehensive incident and problem management to detect and resolve issues before they impact operations.
• Proactive change and configuration management, including operational software updates and upgrades, to keep devices current and secure.
• Advanced parts replacement and fast response through Next Business Day service, delivering maximum reliability and minimized downtime.
• Access to Extreme Networks Managed Services Gateway for real-time network health checks, performance and security monitoring, saved configurations, an inventory database, and standardized network reports.
• A designated managed services account manager with scheduled review sessions to continually optimize your environment and pre-empt potential disruptions.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

Technical details align with the needs of enterprise-grade networks that require proactive, consistent support for critical infrastructure. The service is sold as an extended 1-year package under the ExtremeWorks Managed Services umbrella and is referenced by the product code AHR-16517. The following details summarize what you can expect from this offering:

• Product Code: AHR-16517
• Service Type: ExtremeWorks Managed Services ResponsePLUS – Extended Service
• Term: 1 Year
• Coverage: Covered Products as defined within the service terms, including proactive monitoring, incident/problem management, and configuration management
• Remote Monitoring: Continuous proactive monitoring of network health, performance, and security issues with real-time visibility
• Incident & Problem Management: Structured processes to identify, analyze, and resolve incidents and underlying problems efficiently
• Proactive Change & Configuration Management: Deployment planning, configuration baselining, and controlled changes to minimize risk
• Software Updates & Upgrades: Regular operational software updates and feature upgrades to maintain compatibility and security
• Advanced Parts Replacement: Fast, reliable parts replacement to minimize downtime and keep services running
• Managed Services Gateway: Real-time access to health data, performance metrics, security alerts, saved configurations, inventory, and standardized reports
• Account Management & Reviews: A dedicated MS account manager with scheduled review sessions to assess performance, goals, and improvement opportunities
• Objective: Early identification and remediation of potentially critical network situations to prevent business disruption

How to install ExtremeWorks Managed Services ResponsePLUS

• Submit your subscription request for the 1-year extension of ExtremeWorks Managed Services ResponsePLUS and confirm eligibility for the AHR-16517 package.
• Onboard to the Managed Services Gateway by configuring secure access, assigning an expert account manager, and identifying the Covered Products and priority networks.
• Define monitoring preferences, alert thresholds, escalation paths, and reporting requirements to align with your organizational policies and SLAs.
• Initiate proactive monitoring and change/configuration baselining, ensuring that software updates and upgrades are planned and tested within your environment.
• Schedule the kickoff and ongoing review sessions with your designated account manager, and establish a cadence for monthly or quarterly performance reviews and optimization plans.

Frequently asked questions

• Q: What is ExtremeWorks Managed Services ResponsePLUS?
  A: ResponsePLUS is an extended managed services offering from Extreme Networks that provides continuous proactive remote monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, advanced parts replacement, and access to the Managed Services Gateway for real-time health and performance insights. It is designed to identify potentially critical network situations and take preventive actions to minimize business disruptions.
• Q: What does the 1-year term cover?
  A: The 1-year term covers ongoing access to the ResponsePLUS services, including proactive monitoring, incident/problem management, change/configuration management, software updates, advanced parts replacement with Next Business Day response, and dedicated account management for scheduled reviews.
• Q: What is the Managed Services Gateway?
  A: The Managed Services Gateway is a real-time portal that provides visibility into network health, performance, and security, along with saved configurations, an inventory database, and standardized reports to help you track posture and trends across your environment.
• Q: What does Next Business Day Advanced Parts Replacement mean?
  A: It means that when parts are required to restore service after an issue, replacement parts are provided with a next business day delivery window, minimizing downtime and improving reliability for covered products.
• Q: How are reviews and account management conducted?
  A: A designated managed services account manager is assigned, and regular review sessions are scheduled to evaluate performance, align on goals, and plan improvements for the network environment.