Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses seeking comprehensive support and maintenance for their network infrastructure. This one-year extended service plan is designed to ensure your network runs smoothly, allowing you to concentrate on your core business activities without any interruptions. With proactive monitoring and expert management, this service provides peace of mind, knowing that your network is in capable hands.
- Continuous Proactive Monitoring: Enjoy 24/7 remote network monitoring with ExtremeWorks Managed Services ResponsePLUS, which detects and resolves issues before they escalate into major problems, ensuring optimal network performance at all times.
- Incident and Problem Management: The service encompasses comprehensive incident and problem management strategies that promptly address any network disruptions, minimizing downtime and guaranteeing business continuity.
- Advanced Parts Replacement: Benefit from the Next Business Day Advance Parts Replacement service, allowing for faster response times and reduced potential disruptions to your operations, ensuring your network remains functional.
- Access to Managed Services Gateway: Gain real-time insights into your network's health, performance, and security through the Extreme Networks Managed Services Gateway. This feature enhances your ability to manage and optimize your network effectively.
- Designed for Maximum Efficiency: With a dedicated managed services account manager and regular review sessions, you can align network performance with your business goals, ensuring that your infrastructure is always optimized for success.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services
- Support Type: Proactive and Reactive
- Parts Replacement: Next Business Day
- Access: Managed Services Gateway for real-time monitoring
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these steps for seamless setup:
- Contact your Extreme Networks sales representative to purchase the service plan.
- Once purchased, your designated account manager will guide you through the setup process.
- Provide the necessary access to your network systems to facilitate effective remote monitoring and management.
- Regularly review performance reports and participate in scheduled sessions with your account manager to ensure optimal network health.
Frequently Asked Questions
What is included in the ExtremeWorks Managed Services ResponsePLUS?
The service includes proactive remote network monitoring, incident management, configuration management, operational software updates, and advanced parts replacement.
How does the Next Business Day Advance Parts Replacement work?
This service guarantees that replacement parts are delivered to you the next business day, significantly minimizing any potential downtime.
Can I access real-time network performance data?
Yes, customers can access network health, performance, and security issues through the Extreme Networks Managed Services Gateway, ensuring you are always informed.
How often will I meet with my account manager?
Regular review sessions will be scheduled with your managed services account manager to discuss network performance and any potential issues, fostering a collaborative approach to network management.
Is technical support available 24/7?
Yes, with this service, you will receive continuous technical support to ensure your network operates at peak performance, no matter the time of day.
Customer reviews
Showing - Of Reviews