Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS – an essential solution tailored for organizations seeking uninterrupted support and optimal performance of their network infrastructure. This extended one-year service not only enhances reliability but also ensures that your business operations are free from interruptions. Designed to be proactive, the ExtremeWorks Managed Services ResponsePLUS is a vital investment for businesses aiming to maintain dependable network management.
- Proactive Network Monitoring: Experience unparalleled peace of mind with continuous remote monitoring of your network. Early detection of potential issues guarantees timely resolutions before they escalate into critical problems.
- Incident and Problem Management: Benefit from expert incident and problem management services that swiftly handle disruptions, minimizing downtime and ensuring your operations run smoothly.
- Enhanced Change Management: Leverage proactive change and configuration management to keep your network optimized. Regular updates with the latest operational software upgrades enhance performance and reliability.
- Real-Time Access: Gain critical insights through the Extreme Networks Managed Services Gateway, facilitating real-time access to your network’s health, performance metrics, and security status.
- Next Business Day Parts Replacement: Enjoy the assurance that our Next Business Day advance parts replacement service provides. Even in the event of hardware issues, your network can remain operational with minimal delays.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Support Type: Email support service
- Parts Replacement: Next Business Day service
- Service Features: Remote network monitoring, incident management, software updates, advanced parts replacement
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward and simple process. Follow these steps for a hassle-free setup:
- Purchase the service through an authorized channel.
- Receive your service agreement and verify that all covered products are listed.
- Provide the required information to your designated managed services account manager.
- Access the Extreme Networks Managed Services Gateway to set up monitoring and reporting tools.
- Begin utilizing the email support service for any inquiries or issues.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service encompasses proactive remote monitoring, incident management, configuration management, software updates, and advanced parts replacement.
- How does the email support service work? This service allows you to quickly report issues and receive expert assistance, ensuring that any mishaps are handled promptly.
- What types of products are covered under this service? Various Extreme Networks products are covered as defined in your service agreement.
- What is the response time for parts replacement? Our Next Business Day advance parts replacement service ensures that you receive any needed parts within the next business day, guaranteeing minimal disruption to your operations.
- Can I access the Managed Services Gateway anytime? Yes, the Managed Services Gateway allows you real-time access to your network health and performance at any time, providing continual oversight.
Customer reviews
Showing - Of Reviews