Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS offers businesses a comprehensive solution for network management and support. Designed to empower organizations with proactive monitoring, dedicated support, and real-time insights, this service is the key to maintaining optimal network performance and minimizing downtime. Over the course of one year, you can rest assured that your network infrastructure is in expert hands, allowing you to focus on your core business operations without the worry of potential disruptions.
- Proactive Network Monitoring: Benefit from continuous remote monitoring that identifies potential issues before they escalate into business disruptions. This feature ensures that any anomalies are detected early, allowing for swift intervention and maintenance.
- Comprehensive Incident Management: Ensure that any network incidents are managed effectively and swiftly with dedicated incident and problem management support. The Incident Management team is always on standby, ready to tackle issues that may arise.
- Configuration Management: Enjoy proactive change and configuration management to maintain your network's health and performance. Regular updates and adjustments are made to keep your system running smoothly, enhancing overall efficiency.
- Real-Time Access to Network Insights: Gain access to the Extreme Networks Managed Services Gateway for real-time information on network health, performance, and security. This visibility empowers your team with the insights needed to make informed decisions.
- Next Business Day Parts Replacement: Experience peace of mind with our efficient parts replacement service, ensuring maximum uptime and productivity. If any part fails, a replacement will be shipped to you by the next business day, minimizing interruptions to your operations.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services - ResponsePLUS
- Support Level: Proactive and reactive support
- Parts Replacement: Next Business Day service
- Access: Extreme Networks Managed Services Gateway
How to Install
To get started with ExtremeWorks Managed Services ResponsePLUS, follow these steps:
- Purchase the service through your authorized Extreme Networks partner or distributor.
- Receive confirmation and access details for the Managed Services Gateway.
- Schedule an initial consultation with your designated managed services account manager.
- Implement any necessary configurations as advised during your consultation.
- Begin enjoying the benefits of proactive monitoring and support immediately!
Frequently Asked Questions
- What is the duration of the service? The ExtremeWorks Managed Services ResponsePLUS is offered for a duration of 1 year.
- What types of support does this service include? This service includes incident management, proactive monitoring, configuration management, and advanced parts replacement.
- How does the Next Business Day parts replacement work? If a covered product experiences a failure, a replacement part will be shipped to you by the next business day to minimize downtime.
- Is there access to real-time network insights? Yes, customers will have access to the Extreme Networks Managed Services Gateway for real-time monitoring and reporting.
- What happens if a critical network issue is detected? Our team will take immediate action to address and resolve the issue before it disrupts your business operations.
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