Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, an extended service plan meticulously crafted to ensure your network's operational performance remains uncompromised. This comprehensive solution delivers proactive network management, allowing your business to stay connected and functional without interruptions. With a strong focus on continuous monitoring and rapid incident resolution, this service is ideal for organizations that prioritize reliability and security.
- Proactive Network Monitoring: Benefit from continuous remote monitoring, enabling early identification of potential network issues before they escalate into serious disruptions.
- Comprehensive Incident Management: The ResponsePLUS service includes expert incident and problem management, ensuring that any issues are addressed swiftly and effectively, minimizing downtime.
- Regular Software Updates: Enjoy peace of mind with operational software updates and upgrades, enhancing your network's performance and security with the latest technology.
- Advanced Parts Replacement: With the Next Business Day Advance Parts Replacement service, expect rapid response times and minimal interruptions to your operations.
- Dedicated Account Management: A designated managed services account manager will be assigned to you, ensuring personalized service and regular review sessions to discuss network health and performance.
Technical Details of the Product
The ExtremeWorks Managed Services ResponsePLUS offers:
- One year of enhanced support services.
- Access to the Extreme Networks Managed Services Gateway for real-time network insights.
- An inventory database and standardized network reports for easier management.
- Email support service for efficient communication.
- Rapid service depot response for parts replacement and support.
How to Install
Installation of the ExtremeWorks Managed Services ResponsePLUS is simple and straightforward:
- Contact your Extreme Networks representative to initiate the service agreement.
- Once the agreement is established, your designated account manager will guide you through the setup process.
- Access the Managed Services Gateway to configure your network monitoring settings.
- Ensure all Covered Products are registered and linked to your account for optimal support.
- Schedule your first review session to discuss network health and performance metrics.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes proactive network monitoring, incident management, software updates, advanced parts replacement, and dedicated account management.
- How quickly can I expect parts replacement? With the Next Business Day Advance Parts Replacement service, you can expect a quick turnaround to minimize downtime.
- Will I have access to real-time network data? Yes, through the Extreme Networks Managed Services Gateway, you will have real-time access to network health, performance, and security information.
- Is there a designated contact for support? Yes, you will have a dedicated managed services account manager to assist you with your needs.
- What happens if there is a network issue? The service is designed to identify critical network situations early, allowing for proactive measures to be taken before they affect your business operations.
Customer reviews
Showing - Of Reviews