Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a vital service tailored for businesses that prioritize network reliability and performance. Designed specifically for enterprises aiming to optimize their network's operational efficiency, this comprehensive service delivers enhanced monitoring, support, and management capabilities. With a commitment of one year, this service guarantees that your network remains in peak condition, providing peace of mind and significantly reducing the risk of unforeseen disruptions.
- Proactive Network Monitoring: Continuous monitoring of your network environment allows for the early detection of potential issues, preventing business disruptions before they occur.
- Incident and Problem Management: Our dedicated support team is ready to respond to any incidents or technical problems, ensuring minimal downtime and quick resolutions.
- Comprehensive Configuration Management: Benefit from proactive change management and configuration updates, keeping your network secure and optimized for performance.
- Real-Time Access to Network Insights: Gain access to the Extreme Networks Managed Services Gateway, providing real-time data on network health, performance metrics, and security status.
- Next Business Day Parts Replacement: Experience peace of mind with our fast, reliable parts replacement service, ensuring your network remains operational without delay.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS
- Service Features: Proactive monitoring, incident management, configuration updates, operational software upgrades, advanced parts replacement
- Support Type: Email support and designated account manager
- Response Time: Next Business Day for parts replacement
How to Install
To install the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these steps:
- Purchase the service through an authorized Extreme Networks dealer.
- Upon purchase, you will receive an activation code and instructions for accessing the Managed Services Gateway.
- Access the Gateway to configure your network monitoring preferences and establish your incident management protocols.
- Assign a designated account manager from Extreme Networks who will assist you in scheduling review sessions and managing service requests.
- Ensure your network devices and configurations are registered with the Extreme Networks system for optimal monitoring and support.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive network monitoring, incident and problem management, configuration management, software updates, and advanced parts replacement for covered products.
- How does the Next Business Day parts replacement work? In the event of a hardware failure, you will receive replacement parts the next business day to minimize downtime and maintain network operations.
- Is there a designated contact for support? Yes, each customer is assigned a dedicated managed services account manager who will facilitate support and oversee service delivery.
- How often are review sessions held? Review sessions are scheduled regularly with your account manager to discuss network performance, health, and any potential improvements.
- Can I customize my service package? Absolutely! The ExtremeWorks Managed Services ResponsePLUS can be tailored to fit your specific business needs and network requirements.
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