Description
Discover unparalleled peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, a top-tier solution meticulously crafted to ensure that your network operates at peak performance. This one-year extended service package is your safeguard against unexpected network disruptions, enabling your organization to focus on what truly matters—your core activities. With advanced features tailored for enhanced usability and efficiency, this service is ideal for businesses that depend heavily on seamless network operations.
- Continuous Proactive Monitoring: Benefit from 24/7 remote network monitoring that identifies potential issues before they escalate into significant problems, guaranteeing uninterrupted business continuity.
- Incident and Problem Management: Experience responsive incident management services that address network problems promptly, significantly reducing downtime and improving overall productivity.
- Advanced Parts Replacement: Enjoy our Next Business Day Advance Parts Replacement service, ensuring that any needed components are replaced swiftly to minimize disruptions to your operations.
- Real-Time Access to Network Insights: Gain exclusive access to the Extreme Networks Managed Services Gateway, which delivers real-time updates on network health, performance metrics, security alerts, saved configurations, and standardized reports.
- Dedicated Account Management: Collaborate closely with a designated managed services account manager who will conduct scheduled review sessions, providing personalized insights and tailored recommendations for your specific network environment.
Technical Details of Product
- Service Type: ExtremeWorks Managed Services ResponsePLUS - AHR
- Service Duration: 1 Year
- Support Features: Continuous monitoring, email support, advanced parts replacement
- Monitoring Tools: Real-time access to network performance and security metrics
- Account Management: Designated account manager with scheduled reviews
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Once you purchase the service, you will receive a confirmation email with detailed instructions on how to set up your account. Follow these simple steps:
- Access the Extreme Networks Managed Services Gateway using the credentials provided in your confirmation email.
- Complete the initial setup by linking your existing network infrastructure to the managed services platform.
- Configure alert settings according to your preferences to receive notifications on network health and incidents.
- Schedule your first review session with your designated account manager to discuss your network needs and expectations.
- Begin utilizing the service to monitor your network performance and receive proactive support.
Frequently Asked Questions
- 1. What is ExtremeWorks Managed Services ResponsePLUS?
- ExtremeWorks Managed Services ResponsePLUS is an extended service that provides proactive remote network monitoring, incident management, and advanced parts replacement to ensure optimal network performance.
- 2. How will this service improve our network reliability?
- This service offers continuous monitoring and quick incident response, allowing for immediate action on potential issues before they disrupt business operations, thus enhancing overall network reliability.
- 3. What happens if a network incident occurs?
- In the event of a network incident, our dedicated support team will respond quickly to manage the situation, leveraging advanced tools and resources to minimize downtime and restore services effectively.
- 4. Is training required to use the Extreme Networks Managed Services Gateway?
- No extensive training is required. The gateway is designed for ease of use, with straightforward navigation to access network health insights and reports.
- 5. How do I contact support if I have questions?
- You can reach our support team via the email support service included with your subscription or contact your dedicated account manager for personalized assistance.
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