Description
Discover the power of proactive network management with Extreme Networks ExtremeWorks Managed Services ResponsePLUS - your ultimate solution for efficient network monitoring and support. Designed to ensure your network remains robust and functional, this comprehensive service offering provides continuous monitoring, quick response to incidents, and timely updates, empowering your business with the reliability it needs to thrive.
Key Features
- Proactive Network Monitoring: Gain peace of mind with 24/7 remote monitoring that identifies potential issues before they disrupt your business operations, ensuring your network stays healthy and efficient.
- Incident and Problem Management: Benefit from expert support that effectively manages technical incidents and problems, minimizing downtime and maximizing your productivity.
- Configuration Management: Enjoy proactive change and configuration management to keep your systems up-to-date and optimized, adapting swiftly to your evolving business needs.
- Timely Software Updates: Receive operational software updates and upgrades as part of your service to ensure your network utilizes the latest features and security enhancements.
- Next Business Day Parts Replacement: Experience improved reliability with a Next Business Day advance parts replacement service, designed for timely support and enhanced dependability.
Technical Details of Product
The ExtremeWorks Managed Services ResponsePLUS offers an extensive range of support services, including:
- Continuous remote network monitoring and performance assessment.
- Access to the Extreme Networks Managed Services Gateway for real-time insight into network health and security.
- Dedicated managed services account manager to oversee your service needs.
- Scheduled review sessions to discuss network performance and potential improvements.
- Comprehensive inventory database and standardized network reports for effective management.
How to Install
To install the ExtremeWorks Managed Services ResponsePLUS:
- Purchase the service plan tailored to your business requirements.
- Receive confirmation from Extreme Networks, along with a designated managed services account manager.
- Schedule an initial setup session with your account manager to configure your network monitoring preferences.
- Connect your network devices to the Extreme Networks Managed Services Gateway for real-time access.
- Enjoy continuous monitoring and support, ensuring your network's optimal performance.
Frequently Asked Questions
What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive network monitoring, incident and problem management, configuration management, software updates, and parts replacement.
How long does the service last? The ExtremeWorks Managed Services ResponsePLUS is offered with a duration of one year, ensuring consistent support throughout the contract period.
What happens if there is a network issue? In the event of a network issue, the dedicated support team will manage the incident effectively, ensuring minimal disruption to your business operations.
Is there a dedicated account manager? Yes, you will be assigned a designated managed services account manager who will work with you to address your network needs and schedule regular review sessions.
How do I contact support? You can reach out to the support team via email or through the Extreme Networks Managed Services Gateway for prompt assistance with any issues you encounter.
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