Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service solution tailored for organizations that prioritize seamless network performance and reliability. This extended service plan goes beyond typical support offerings, providing a comprehensive suite of proactive managed services aimed at ensuring your network operates without a hitch while significantly minimizing downtime. With advanced features and dedicated support, ResponsePLUS is your go-to solution for maintaining optimal network health and enhancing performance over an extended period.
- Proactive Network Monitoring: Experience continuous remote monitoring that enables the early detection and resolution of potential issues before they can disrupt your business operations.
- Incident and Problem Management: Enjoy swift identification and resolution of network incidents, which guarantees minimal disruption to your critical operations.
- Configuration Management: Benefit from proactive management of changes and configurations, ensuring that your network performance remains optimal at all times.
- Operational Software Updates: Stay secure and up-to-date with regular updates and upgrades, keeping your systems aligned with the latest technology advancements.
- Advanced Parts Replacement: Take advantage of a Next Business Day replacement service, resolving any hardware issues quickly and preventing extended periods of downtime.
Technical Details
- Service Type: Managed Services
- Service Duration: 1 Year
- Response Time: Next Business Day for parts replacement
- Email Support Service: Included for timely assistance
- Access: Extreme Networks Managed Services Gateway for real-time monitoring
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Upon purchasing the service, you will be assigned a dedicated managed services account manager who will guide you through the setup. Here’s a quick overview of the installation steps:
- Contact your assigned account manager to schedule a kickoff meeting.
- Provide any necessary network information to facilitate the setup.
- Access the Extreme Networks Managed Services Gateway to configure your monitoring settings.
- Review and validate the setup with your account manager.
- Begin utilizing the proactive monitoring and support features of your ResponsePLUS service.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services ResponsePLUS?
- ResponsePLUS provides proactive monitoring, incident management, configuration management, operational software updates, and advanced parts replacement for covered products.
- How does the support process work?
- You will have access to email support, and your dedicated account manager will assist you with any issues that arise, ensuring timely resolutions.
- What is the response time for parts replacement?
- The service includes a Next Business Day response time for parts replacement, ensuring your operations remain uninterrupted.
- Is training included with this service?
- While specific training may not be included, your account manager can provide guidance on best practices and effective use of the service features.
- Can I upgrade my service during the contract?
- Yes, you can discuss upgrades or changes with your account manager, who will guide you through the available options.
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