Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service for 1 Year, a cutting-edge solution meticulously crafted to bolster your network's reliability and performance. This service focuses on proactive network monitoring, ensuring potential issues are identified and swiftly resolved before they can disrupt your business operations. With an unwavering commitment to customer support and technical assistance, the ResponsePLUS service stands out as an essential component in maintaining optimal network health.
- Proactive Network Monitoring: Experience continuous, proactive remote monitoring of your network. The ExtremeWorks Managed Services ResponsePLUS actively identifies potential issues before they escalate into critical problems, ensuring uninterrupted business continuity.
- Comprehensive Incident Management: Benefit from efficient incident and problem management. Our dedicated technical support team is on standby 24/7 to tackle all your network-related issues, allowing you to concentrate on your core business functions without interruption.
- Advanced Change Management: Enjoy peace of mind with proactive change and configuration management. This service encompasses operational software updates and upgrades, guaranteeing your network is always equipped with the latest features and security enhancements.
- Real-Time Access via Managed Services Gateway: Gain instant access to vital network health, performance, and security metrics. The Extreme Networks Managed Services Gateway provides an inventory database, saved configurations, and standardized network reports, simplifying network monitoring and management.
- Reliable Parts Replacement: Experience convenience and reliability with our Next Business Day Advance Parts Replacement service. In the event of hardware failures, we ensure swift replacement to minimize downtime and keep your network running smoothly.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS
- Support Availability: 24/7 Email Support
- Incident Management: Comprehensive and efficient
- Parts Replacement: Next Business Day service
How to Install
To get started with the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Purchase the service through an authorized reseller or directly from Extreme Networks.
- Upon purchase, you'll receive a confirmation email containing your service details.
- Contact your designated managed services account manager to discuss your network and specific needs.
- The account manager will schedule an initial review session to set up monitoring and support processes tailored to your network.
- Ensure your network devices are configured to allow access for remote monitoring and management.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services ResponsePLUS service include? The service includes proactive network monitoring, incident management, change management, operational software updates, parts replacement, and access to the Managed Services Gateway for real-time insights into your network health.
- How quickly can I expect parts replacement? We offer Next Business Day Advance Parts Replacement service, ensuring you receive necessary hardware replacements promptly to minimize downtime.
- What types of support are available? Support is available via email 24/7. Our dedicated technical support team is always ready to assist with any network-related issues you may encounter.
- Is there an initial setup process required for the service? Yes, the service begins with an initial review session with your designated account manager to tailor the monitoring and support processes to your specific network environment.
- How do I access the Managed Services Gateway? Once your service is active, you will receive instructions on how to log in to the Managed Services Gateway, where you can monitor your network’s health and performance metrics in real-time.
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