Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for organizations seeking dependable network support and unmatched performance. This extended service plan is meticulously crafted to provide peace of mind through proactive maintenance and support, ensuring that your network systems operate at peak efficiency all year round. With features designed to minimize downtime and maximize productivity, this service is a crucial investment for any business reliant on robust network infrastructure.
- 24 x 7 x Next Business Day Service: Experience uninterrupted support with our around-the-clock service guarantee. Replacement parts are dispatched the next business day to minimize downtime and keep your operations running smoothly.
- Service Depot Reliability: Our dedicated team at the service depot is committed to providing fast, reliable, and cost-effective responses to any service needs you may encounter, ensuring your issues are resolved promptly.
- Electronic and Physical Service Options: Choose the support option that best suits your needs. Our hybrid service allows you to access both electronic and physical assistance, providing added convenience and flexibility.
- Parts Replacement Service: Depend on our efficient parts replacement services to maintain your system at its optimal levels. Enjoy peace of mind knowing that your network continues to perform at its best.
- 1-Year Service Duration: Secure an entire year of dedicated support with this extended service plan, ensuring you have the resources and assistance necessary to enhance productivity and achieve accurate results from your network systems.
Technical Details of the Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Support Availability: 24/7
- Response Time: Next Business Day for Parts Replacement
- Service Options: Electronic and Physical
- Parts Replacement Characteristics: Reliability and Efficiency
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps to get started:
- Purchase the service plan through an authorized vendor or directly from Extreme Networks.
- Follow the activation instructions provided to register your service.
- Identify the network systems that will be covered under the service.
- Contact the Extreme Networks support team to set up your account and request initial system assessments.
- Receive confirmation and service documentation via email and store it for future reference.
- Enjoy peace of mind, knowing that your network systems are backed by a dedicated service team.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services ResponsePLUS? The service covers 24/7 support, next business day parts replacement, and both electronic and physical service options.
- How do I request service or replacement parts? You can request service or replacement parts by contacting the Extreme Networks support team via phone or email.
- Is there a limit to the number of service calls I can make? No, there is no limit to the number of service calls during the service duration, as long as it pertains to the covered equipment.
- How will I be notified about service and updates? Notifications regarding service updates and parts replacement will be communicated via email and through your registered account portal.
- Can I upgrade my service plan? Yes, you can upgrade your service plan at any time by contacting your Extreme Networks representative.
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