ExtremeWorks Managed Services ResponsePLUS Extended Service — 1 Year

Experience proactive protection for your network with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS. This Extended Service keeps your infrastructure performing at peak levels through continuous remote monitoring, proactive incident and problem management, and ongoing configuration and software management. With a one-year coverage window, you gain dependable operational continuity, rapid support, and real-time visibility into health, performance, and security across Covered Products. A dedicated managed services account manager guides you through onboarding, scheduled reviews, and ongoing optimization to maximize uptime and productivity.

• Continuous remote network monitoring and proactive incident management to detect and address issues before they disrupt operations.
• Proactive change and configuration management to keep devices aligned with best practices and evolving network requirements.
• Operational software updates and upgrades to ensure security, performance, and feature parity across the network.
• Advanced parts replacement and Next Business Day response to minimize downtime and accelerate issue resolution.
• Real-time visibility via the Extreme Networks Managed Services Gateway, plus an assigned account manager and scheduled review sessions for ongoing optimization.

Technical Details of ExtremeWorks Managed Services ResponsePLUS Extended Service

• Service duration: 1 year
• Coverage includes remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement for Covered Products
• Access to the Extreme Networks Managed Services Gateway for real-time network health, performance, and security insights; saved configurations; an inventory database; and standardized network reports
• Dedicated managed services account manager with scheduled review sessions to ensure alignment with business goals and network strategies
• Designed to identify potentially critical network situations and take preemptive actions to prevent business disruption
• Comprehensive support structure featuring email support, depot service, and fast parts availability to maximize uptime
• Next Business Day (NBD) – Advance Parts Replacement service ensures timely completion and increased dependability

How to install ExtremeWorks Managed Services ResponsePLUS

• Begin onboarding by contacting your Extreme Networks account team to initiate the Managed Services enrollment for the product line identified by SKU Ahrx46024x (or equivalent Covered Products).
• Confirm scope and coverage areas, including which devices and locations are included under the ResponsePLUS Extended Service.
• Set up the Managed Services Gateway access credentials and connect it to the customer network for real-time health, performance, and security visibility.
• Provide escalation points, preferred contact channels, and initial review dates to establish the cadence of scheduled sessions.
• Review and approve the initial configuration baselines, inventory records, saved configurations, and standardized report templates to enable accurate monitoring from day one.

Frequently asked questions

What is included in ExtremeWorks Managed Services ResponsePLUS Extended Service?

ResponsePLUS Extended Service encompasses continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement for Covered Products. It also includes access to the Managed Services Gateway for real-time health, performance, and security data, as well as an assigned account manager and scheduled review sessions to ensure ongoing optimization.

What is the typical response time for issues under this service?

The service features Next Business Day (NBD) parts replacement and proactive remediation to minimize downtime. This means that when a covered component requires parts, replacements are prioritized to restore service promptly the next business day.

Who benefits from having a dedicated account manager?

Each customer gains a dedicated managed services account manager who coordinates incident handling, review sessions, and strategic planning. This role ensures continuity, accountability, and a clear point of contact for all service-related needs.

What kind of data and visibility does the Managed Services Gateway provide?

The Gateway offers real-time visibility into network health, performance, and security issues. It also stores saved configurations, maintains an inventory database, and provides standardized network reports to support informed decision-making and ongoing optimization.

Can this service be renewed after the initial one-year term?

Yes. The ExtremeWorks Managed Services ResponsePLUS Extended Service is designed to be renewing, with options to extend coverage beyond the initial one-year term as part of a proactive lifecycle management plan for your network.

Is on-site support included or available?

The service emphasizes remote monitoring, proactive management, and depot-based support with Next Business Day parts replacement. On-site support can be discussed as part of a customized escalation path or in scenarios where remote remediation cannot resolve a critical issue within the expected timeframes.

What kinds of devices are considered Covered Products?

Covered Products refer to the equipment defined within the service contract as part of the Extreme Networks portfolio and the specific device list associated with your purchase. The details are confirmed during onboarding and reflected in the service documentation and inventory records.

How does the service help with security and compliance?

Through continuous monitoring and real-time visibility, the service helps detect anomalous activity, performance degradations, and configuration drift that could impact security. Proactive updates and standardized reports assist with compliance reporting and ongoing risk management.

What if I need additional capabilities beyond ResponsePLUS?

Extreme Networks offers a range of managed services and add-ons. If your requirements exceed the scope of ResponsePLUS Extended Service, your account manager can explore appropriate enhancements or customizations to align with your evolving network strategy.

How do I get started?

To begin, your account team will coordinate onboarding for the product(s) referenced by SKU Ahrx46024x, configure access to the Managed Services Gateway, establish escalation paths, and schedule the first review session. Ongoing benefits include proactive health dashboards, saved configurations, and standardized reporting to keep stakeholders informed.