Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service designed to elevate your networking experience, ensuring that your business operations remain seamless and efficient. This extended service plan caters to businesses that prioritize reliability and timely support for their communication infrastructure. With the backing of a dedicated support team and a robust parts replacement program, you can focus on what truly matters—growing your business.
- Comprehensive Service Coverage: The ResponsePLUS service offers a complete suite of managed services, ensuring all your networking needs are met with expertise and professionalism.
- Rapid Parts Replacement: Enjoy peace of mind with our four-hour advanced parts replacement service, significantly reducing downtime and maintaining productivity in your operations.
- Flexible Service Depot Options: Our service depot provides a fast and reliable response system, allowing you to choose work hours and locations that align with your business requirements.
- Dependable Physical Service: Experience maximum reliability in scheduling and executing service assignments, ensuring all tasks are carried out with precision and care.
- Year-Long Support: The 1-year service duration guarantees ongoing support and maintenance, enabling your business to thrive without the worry of technical interruptions.
Technical Details of Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Response Time: 4 Hours for Advanced Parts Replacement
- Service Depot: Available for parts exchange and support
- Service Coverage: Physical and Electronic components
How to Install
To initiate the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Contact the Extreme Networks support team to activate your service plan.
- Provide details about your existing network infrastructure and any specific requirements.
- Schedule an initial assessment with the assigned service technician to evaluate your setup.
- Once the assessment is complete, the technician will outline the necessary steps for integration and support.
- After installation, ensure to keep in regular contact with the service team for ongoing support and updates.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes parts replacement, technical support, and access to a service depot for quick parts exchange.
- How does the advanced parts replacement service work? When a part fails, simply contact support, and a replacement will be dispatched to you within four hours to minimize downtime.
- Can I customize my service plan? Yes, the service can be tailored to meet your specific business needs and scheduling preferences.
- Is there a limit on the number of service requests I can make? No, as long as you are within your service agreement, you can request assistance as needed.
- What happens at the end of the one-year service duration? You will have the option to renew your service plan for continued support and coverage.
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