Description
Discover the unparalleled reliability of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, designed specifically for organizations that prioritize uninterrupted network performance. With this extended service option, you gain access to a robust suite of features essential for keeping your network running smoothly and efficiently throughout the year. The focus on proactive management and immediate support minimizes downtime, ensuring that your productivity remains at its peak.
- Proactive Network Monitoring: Experience continuous remote network monitoring, which identifies potential issues before they escalate into significant disruptions, ensuring seamless operations for your organization.
- Incident and Problem Management: Benefit from dedicated support for incident and problem management, assuring rapid resolution of technical issues and minimizing operational downtime.
- Advanced Parts Replacement: Enjoy a swift 4-hour advanced parts replacement service, providing timely access to essential components and significantly enhancing overall network reliability.
- Managed Services Gateway: Gain real-time insights into your network’s health, performance, and security through the Extreme Networks Managed Services Gateway, which includes saved configurations and standardized reports to keep you informed.
- Dedicated Account Management: Each service subscription includes a designated managed services account manager, ensuring personalized service and regular review sessions designed to optimize your network performance.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS - Extended Service
- Service Duration: 1 Year
- Response Time: 4 Hour Advance Parts Replacement
- Support: Email support and technical assistance included
- Operational Software Updates: Regular updates and upgrades for covered products
How to Install
Follow these straightforward steps to install the ExtremeWorks Managed Services ResponsePLUS:
- Purchase the service through an authorized Extreme Networks distributor.
- Upon confirmation, you will receive a welcome email containing detailed instructions and access to the Managed Services Gateway.
- Assign your designated account manager, who will guide you through the initial setup and configuration process.
- Complete the configuration of your network devices under the guidance of your account manager to ensure alignment with the service protocols.
- Start utilizing the managed services features, including real-time monitoring and incident management, immediately after setup.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive network monitoring, incident and problem management, advanced parts replacement, operational software updates, and a dedicated account manager.
- How quickly can I expect parts replacement? You can expect a rapid 4-hour response time for parts replacement, ensuring minimal disruption to your network.
- Is technical support available 24/7? Yes, the service includes email support to assist you with any technical issues that may arise at any time.
- Can I customize my service plan? While the core features are standardized, you can discuss specific needs with your account manager for possible customization options.
- What happens if I encounter a critical issue? The service is designed to identify critical situations proactively, and your account manager will work to resolve any issues before they affect your business operations.
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