Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, a cutting-edge service that revolutionizes network management for businesses of all sizes. This extended service offering is meticulously designed for those seeking to enhance operational efficiency while minimizing disruptions. With a focus on proactive management, you can enjoy uninterrupted network operations, allowing your team to concentrate on what truly matters—your core business activities.
- Proactive Network Monitoring: Experience the advantage of continuous remote monitoring that swiftly identifies and resolves incidents before they escalate into significant issues, ensuring your network operates at peak performance.
- Comprehensive Technical Support: Benefit from proactive change and configuration management, in addition to operational software updates and upgrades, which help keep your network running smoothly and efficiently.
- Advanced Parts Replacement: Enjoy peace of mind with a four-hour advance parts replacement service, designed to minimize downtime and enhance the operational efficiency of your business.
- Real-Time Network Insights: Gain access to the Extreme Networks Managed Services Gateway, providing you with real-time data on network health, performance, and security issues, as well as an inventory database and standardized reports.
- Dedicated Account Management: Benefit from a designated managed services account manager who will guide you through your service experience, ensuring regular review sessions and tailored support to meet your unique business needs.
Technical Details of Product
- Service Type: ExtremeWorks Managed Services ResponsePLUS
- Service Duration: 1 Year
- Parts Replacement Response Time: 4 Hours
- Support: Email support service included
- Access: Managed Services Gateway for real-time network insights
How to Install
To install your ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Contact your designated managed services account manager to discuss your specific network requirements and objectives.
- Set up your access to the Extreme Networks Managed Services Gateway, ensuring you have the necessary credentials to utilize its features.
- Integrate the service with your existing network infrastructure, with guidance from your account manager to ensure a smooth transition.
- Schedule regular review sessions to assess network performance, identify improvement opportunities, and implement proactive changes as needed.
- Utilize the email support service for any inquiries or issues that may arise during your service period, ensuring you always have support when you need it.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This comprehensive service includes proactive remote network monitoring, incident management, configuration management, software updates, parts replacement, and access to the Managed Services Gateway for real-time insights.
- How quickly can I expect parts replacement? The service offers a remarkable four-hour advance parts replacement response time, designed to minimize any operational disruptions and keep your network running smoothly.
- What kind of support can I expect? You will receive comprehensive email support and the dedicated assistance of a managed services account manager who will address your specific needs and coordinate your service experience.
- Is the service suitable for small businesses? Absolutely! The ExtremeWorks Managed Services ResponsePLUS is designed to cater to businesses of all sizes, providing essential network management capabilities that enhance operational efficiency.
- How often will I have review sessions with my account manager? Review sessions are tailored to your preferences and network requirements, ensuring regular interactions for ongoing support and optimization of your network management strategies.
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