Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential solution for organizations looking to enhance their network reliability and performance. This one-year extended service package offers comprehensive network management, ensuring that your business operates smoothly with minimal disruptions. With advanced features including proactive monitoring, expert technical support, and advanced parts replacement, ResponsePLUS is designed to meet the demands of modern businesses.
- Continuous Proactive Monitoring: Enjoy 24/7 monitoring that identifies potential issues before they impact your operations, keeping your network running smoothly.
- Expert Technical Support: Gain access to a dedicated team of experienced professionals who are ready to help you resolve technical difficulties and manage incidents efficiently.
- Advanced Parts Replacement: With the Next Business Day Advance Parts Replacement service, swiftly receive replacement parts to minimize the impact of hardware failures on your business.
- Real-Time Network Insights: Leverage the Extreme Networks Managed Services Gateway for insights into your network's health, performance, and security with standardized reports.
- Dedicated Account Management: Benefit from personalized service through a dedicated account manager who will work with you to meet your network management needs and provide regular performance reviews.
Technical Details
- Service Type: Managed Services ResponsePLUS - AHR
- Service Duration: 1 Year
- Support Channels: Email support service
- Service Depot Location: Available for convenience
- Response Time: Next Business Day for Advance Parts Replacement
How to Install
To install the ExtremeWorks Managed Services ResponsePLUS, follow these steps:
- Purchase the service package that best suits your business needs.
- Receive confirmation and access credentials for the Extreme Networks Managed Services Gateway.
- Set up your account and configure your network devices to connect with the managed services platform.
- Schedule an initial consultation with your designated account manager to discuss your specific requirements and setup.
- Your network will be monitored continuously, and you will receive regular reports and updates.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? It includes proactive network monitoring, incident management, advanced parts replacement, and access to the Managed Services Gateway for real-time monitoring.
- How does the Next Business Day Advance Parts Replacement work? If a hardware component fails, you will receive a replacement part by the next business day to minimize downtime.
- Is there a dedicated support team available? Yes, you will have access to expert technical support and a designated account manager for personalized assistance.
- Can I customize my service package? Yes, depending on your business needs, you can select specific service levels and features that best suit your organization.
- How do I access the Managed Services Gateway? Once you purchase the service, you will receive credentials to log into the Gateway for real-time network insights.
Customer reviews
Showing - Of Reviews