ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year)

This Extreme Networks offering, ExtremeWorks Managed Services ResponsePLUS, is an Extended Service package designed to keep your Critical Infrastructure performing at peak efficiency with a predictable total cost of ownership. With a focus on dependable maintenance, rapid parts replacement, and a service depot model, ResponsePLUS delivers peace of mind for busy IT environments. The 1-year coverage aligns with your budgeting cycles and operational planning, helping you minimize downtime and maximize productivity without unexpected expenses. The service is configured to be compatible with your equipment through the Service SKU AHR-16534, ensuring a precise match between your hardware and the support you receive. By combining electronic service elements with a proven depot-based response, you gain streamlined fault isolation, faster turnaround times, and a reliable foundation for continuous operations.

• Predictable total cost of ownership and peace of mind: A fixed 1-year Extended Service plan helps you budget confidently while reducing the risk of unexpected repair costs, keeping your operational expenses stable over time.
• Next Business Day Advance Parts Replacement: When a service need arises, the program prioritizes rapid resolution with advance parts delivery, accelerating fault correction and reducing downtime to keep critical services online.
• Service Depot for fast, reliable response: Parts and expertise are managed through a centralized depot structure, delivering efficient, cost-effective support and minimizing disruption to your environment.
• Electronic service sub type for enhanced reliability: Digital diagnostics and remote service capabilities complement on-site remedies, improving issue detection and speeding up maintenance cycles for maximum productivity.
• Precise SKU alignment (AHR-16534): The extended service is matched to your specific ExtremeWorks configuration, ensuring the right parts, coverage, and activation flow for your equipment.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• Service name: ExtremeWorks Managed Services ResponsePLUS (Extended Service)
• Duration: 1 Year
• Response time: Next Business Day (NBD) – Advance Parts Replacement
• Delivery model: Service Depot with electronic service components to support reliability and uptime
• Service subtype: Electronic
• Parts coverage: Parts replacement included as part of the service terms
• SKU / reference: AHR-16534 (ResponsePLUS NBD)
• Core benefit: Keeps your system optimally maintained with a predictable total cost of ownership, reducing downtime and supporting sustained productivity

How to Install ExtremeWorks Managed Services ResponsePLUS

Activating ExtremeWorks Managed Services ResponsePLUS is a straightforward process designed to minimize disruption and get you protected quickly. Follow these steps to enroll and activate the extended service for your equipment]

• Step 1 – Confirm eligibility and scope: Verify that your device configuration aligns with the ResponsePLUS offering and that the SKU AHR-16534 is the correct reference for your system.
• Step 2 – Gather documentation: Collect required product details, including the exact model, serial or asset information, and the intended coverage window for the 1-year service term.
• Step 3 – Initiate enrollment: Contact your authorized Extreme Networks representative or channel partner to enroll in the 1-year ResponsePLUS Extended Service and confirm the Next Business Day parts replacement provision.
• Step 4 – Schedule activation: Agree on an activation date and coordinate any depot access or remote diagnostics prerequisites to enable proactive monitoring and readiness for fast repair.
• Step 5 – Activate and document: Upon enrollment, receive confirmation of coverage, issuing of the Service Ticket, and any necessary documentation for your internal records. Ensure the SKU AHR-16534 is linked to the correct equipment in your asset registry.

Frequently Asked Questions

• What is ExtremeWorks ResponsePLUS Extended Service? It is a one-year extended service plan offering maintenance, depot-based support, and Next Business Day advance parts replacement to help maximize uptime and predictable costs for your Extreme Networks equipment.
• What does Next Business Day – Advance Parts Replacement mean? It means that parts required to restore service are prioritized for delivery by the next business day after a fault is identified, enabling faster repair and reduced downtime.
• What is the role of the Service Depot in this offering? The Service Depot model provides fast, reliable, and cost-effective response by ensuring that parts and service capabilities are readily available through a centralized depot network, helping to shorten repair cycles.
• What does the electronic service subtype imply? The electronic service subtype indicates the inclusion of digital diagnostics and remote support components designed to improve reliability and streamline maintenance activities for maximum productivity.
• How is the SKU important? The SKU, AHR-16534, ensures that the extended service is aligned with your exact equipment configuration, enabling accurate service provisioning and activation specific to your device.
• How long is the coverage? Coverage lasts for 1 year from the activation date, after which you may renew or opt for another level of service based on your needs.
• What benefits does this service offer for productivity? By combining predictive maintenance, rapid parts replacement, and a depot-based service model, the program reduces downtime and supports consistent, high-level performance of your Extreme Networks infrastructure.