Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Responseplus Nbd Ahr-16535t

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service package for businesses that demand uninterrupted network performance and reliability. This 1-Year Extended Service offers a robust solution for organizations of all sizes, ensuring that network operations run smoothly while you focus on your core business objectives. With comprehensive monitoring and responsive support, this service package is designed to prevent potential issues and enhance your overall network performance.

• Proactive Network Monitoring: Continuous monitoring of your network infrastructure to identify and address issues before they escalate, ensuring minimal downtime and uninterrupted business operations.
• Incident and Problem Management: Efficient incident response and problem management services designed to resolve technical issues quickly, reducing the impact on your organization.
• Operational Software Updates: Stay current with the latest software updates and upgrades, ensuring that your systems are secure, optimized, and fully functional.
• Advanced Parts Replacement: Enjoy peace of mind with Next Business Day advanced parts replacement service, ensuring faster repairs and minimal disruption to your operations.
• Dedicated Account Management: Benefit from a designated managed services account manager who will provide regular check-ins and support tailored to your needs, enhancing your overall service experience.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS - AHR Support
• Features: Email support, operational software updates, advanced parts replacement
• Access Tools: Extreme Networks Managed Services Gateway for real-time network monitoring
• Performance Reports: Standardized network reports available for easy review

How to Install

Installing ExtremeWorks Managed Services ResponsePLUS is a straightforward process that typically involves the following steps:

1. Purchase the service package through an authorized Extreme Networks dealer or directly from the Extreme Networks website.
2. Once the purchase is confirmed, you will receive a welcome email containing your service agreement and access credentials for the Managed Services Gateway.
3. Set up your account by following the registration instructions provided in the email.
4. Connect your network equipment to the Managed Services Gateway to enable remote monitoring.
5. Schedule a kickoff meeting with your assigned account manager for a tailored orientation that covers service features and operational procedures.

Frequently Asked Questions

• What types of businesses can benefit from ExtremeWorks Managed Services ResponsePLUS? Any organization that relies on network infrastructure for daily operations can benefit from this service, regardless of size or industry.
• Is technical support available 24/7? Yes, the service includes comprehensive technical support that is available around the clock to address any urgent issues.
• What happens if I encounter a network problem? If a network issue occurs, our incident management team will quickly assess the situation and implement the necessary solution to minimize disruption.
• How often will I receive software updates? Software updates occur regularly to ensure your network remains secure and operates at peak performance.
• Can I upgrade my service? Yes, service upgrades can be arranged through your account manager, who will help you assess your needs and recommend the best options.