Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an all-encompassing service package designed to enhance the management and support of your network infrastructure. With ResponsePLUS, your organization can ensure seamless operation, reduced downtime, and improved network performance. This extended service offering not only ensures reliability but also equips your team with proactive solutions to optimize system functionality. Discover how the ExtremeWorks Managed Services can revolutionize your network management experience.
- Proactive Network Monitoring: Enjoy continuous remote network monitoring to identify and resolve network incidents before they develop into significant issues, ensuring your operations run smoothly.
- Technical Support & Management: Leverage expert problem management and proactive change configuration management, ensuring your network remains agile and responsive to changing business needs.
- Operational Software Updates: Stay ahead of the curve with regular updates and upgrades to your operational software, granting you access to the latest features and enhancements for your network.
- Advanced Parts Replacement: Experience peace of mind with Next Business Day advanced parts replacement service, allowing for quick and efficient resolution of hardware malfunctions.
- Real-Time Access and Reporting: Gain instant access to the Extreme Networks Managed Services Gateway, providing real-time insights into your network's health, performance, and security, alongside standardized reports and saved configurations.
Technical Details of the Product
Service Duration: 1 Year
Support Type: Remote Monitoring and Technical Support
Service Location: Service Depot for reliable support
Parts Replacement: Next Business Day service for advanced parts
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these easy steps:
- Purchase the service and register your devices through the Extreme Networks portal.
- Assign your designated managed services account manager via the portal for personalized support.
- Integrate the Managed Services Gateway with your network environment for enhanced real-time monitoring.
- Schedule regular review sessions with your account manager to evaluate network performance and service effectiveness.
- Ensure that your staff is adequately trained to utilize the managed services features for optimal efficiency.
Frequently Asked Questions
What is included in the ResponsePLUS service?
ResponsePLUS encompasses proactive remote network monitoring, incident and problem management, technical support, operational software updates, and advanced parts replacement.
How does the advanced parts replacement work?
If a covered part fails, you will receive a replacement part the next business day, ensuring minimal downtime for your operations.
Can I customize the level of service I receive?
Yes, you can discuss your specific needs with your assigned account manager to tailor the service according to your business requirements.
What happens if I have a critical network issue?
The service is designed to detect critical situations and take proactive measures to address them before they disrupt your business operations.
Is training provided for using the Managed Services Gateway?
Yes, training sessions can be arranged for your team to ensure they are proficient in utilizing the Managed Services Gateway effectively.
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