Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for ensuring seamless IT operations. This extended service is tailored for businesses that depend on their network infrastructure for daily activities. With 24/7 support and a host of specialized features, this service guarantees that technical issues are resolved promptly, allowing you to focus on your core business objectives without the stress of IT disruptions.
- 24/7 Availability: Experience peace of mind with round-the-clock support from Extreme Networks, providing expert assistance whenever needed, day or night.
- 4-Hour On-site Response: The ResponsePLUS service ensures a rapid on-site response time of just four hours, minimizing operational disruptions and allowing you to tackle technical issues head-on.
- Advanced Parts Replacement: Benefit from quick parts exchanges with the advanced parts replacement feature, ensuring your systems maintain optimal performance with minimal downtime.
- Comprehensive Coverage: This service covers both electronic and physical support, addressing all aspects of your IT needs, from network troubleshooting to hardware issues, providing a complete solution.
- One-Year Service Duration: Enjoy a full year of coverage, allowing you to effectively plan your IT budget while knowing expert help is just a call away whenever you need it.
Technical Details of the Product
- Service Type: Managed Services
- Response Time: 4-Hour On-site Support
- Service Duration: 1 Year
- Support Coverage: 24 x 7
- Parts Replacement: On-site Exchange
- Service Subtype: Electronic and Physical
How to Install
To take full advantage of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these straightforward steps:
- Contact your Extreme Networks representative to activate your service.
- Provide the necessary details regarding your network infrastructure and any specific requirements you may have.
- Ensure your contact information is current for rapid communication regarding support requests.
- Familiarize yourself with the support process, including how to initiate a service request via phone or online portal.
- Enjoy worry-free IT management with 24/7 expert support ready to resolve any issues that arise.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes 24/7 support, on-site technical assistance, advanced parts replacement, and comprehensive electronic and physical service support.
- How quickly can I expect on-site service? The service guarantees an on-site response time of just four hours from the moment you initiate a support request.
- What is the duration of the service contract? The ExtremeWorks Managed Services ResponsePLUS is available for a duration of one year, ensuring long-term support for your IT infrastructure.
- Can I renew the service after one year? Yes, you can renew the service after one year to continue benefiting from Extreme Networks' expert support.
- Is this service suitable for all types of businesses? Yes, this service is designed to cater to a wide range of businesses, from small enterprises to large corporations, ensuring that all technical issues are managed efficiently.
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