ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year) On-Site 4-Hour Response

Protect and optimize your network investments with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This Extended Service delivers reliable, on-site support for a full year, designed to keep your critical systems running at peak performance. With 24 x 7 coverage, a 4-hour on-site response, and advance parts replacement, you gain the peace of mind that comes with a predictable total cost of ownership and a service framework built for fast problem resolution. The combination of electronic and physical service subtypes ensures both usability and efficiency for IT teams handling complex networks and mission-critical devices.

• 24 x 7 coverage with a 4-hour on-site response keeps critical issues from derailing operations and reduces downtime during peak business hours and after-hours events.
• Advance parts replacement is included to expedite repairs, delivering timely completion and higher dependability for your network infrastructure.
• On-site service with exchange options provides fast, physical repair capabilities while minimizing disruption to your environment.
• Electronic and physical service sub-type enhances usability and efficiency, aligning with modern IT workflows and practical maintenance needs.
• One-year service duration offers a predictable, manageable cost of ownership and a stable, long-term support plan for ongoing performance.

Technical Details of ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

• Service duration: 1 year, delivering year-long coverage and consistency for planning and budgeting.
• Coverage window: 24x7x4 hour on-site response, ensuring rapid attention to issues at any time of day or night.
• Response time for parts: 4-hour advance parts replacement, designed to shorten repair times and improve service reliability.
• Service sub-type: Electronic and Physical, combining digital process efficiency with tangible on-site support.
• Inclusions: Exchange parts and on-site inspections to resolve problems quickly and restore operations with minimal impact.
• Service location: On-site availability to provide convenient access to skilled technicians and immediate hands-on repair.
• Purpose: Keeps your system optimally maintained with a predictable total cost of ownership and improved operational efficiency.

How to install ExtremeWorks ResponsePLUS

ResponsePLUS is a service contract rather than a software or hardware installation. Activation and deployment steps focus on eligibility, scheduling, and kickoff with Extreme Networks’ support team. Follow these practical steps to activate your extended service and start benefiting from rapid on-site responses and ready access to parts:

• Verify eligibility and confirm the product identifiers (UPC or SKU) for the devices covered under the Extended Service plan.
• Engage with Extreme Networks’ account or support team to initiate the ResponsePLUS contract, providing your organization’s contact information and preferred service window.
• Detail the on-site coverage requirements, including the primary site locations where on-site visits may occur and any access considerations for technicians.
• Review and sign the service agreement, ensuring you understand the 24x7 coverage, 4-hour on-site response, and advance parts replacement terms.
• Coordinate scheduling boundaries and escalation paths so technicians can promptly reach the right devices and teams when on-site visits are needed.
• Keep a current inventory of covered devices and their part numbers to streamline future exchanges and parts replacements during service events.
• Monitor service performance through the Extreme Networks support portal or your account team to confirm resolution timelines and adherence to the 4-hour response objective.

Frequently asked questions

• What is included in the ResponsePLUS Extended Service? The Extended Service provides 24x7 coverage with a 4-hour on-site response, on-site service with exchange parts, and both electronic and physical support for a full year, including advance parts replacement to help resolve problems quickly and minimize downtime.
• What does the 4-hour on-site response mean? If an issue is reported, a qualified technician is dispatched to your site within four hours to perform assessment, repair, or part exchange as needed to restore service.
• Is 24x7 support available for all locations? Yes, the service is designed to offer around-the-clock coverage, supporting operations during nights, weekends, and holidays to protect critical infrastructure wherever it resides.
• Are parts replacements included in the plan? Yes, advance parts replacement is part of the service, enabling faster restoration and reducing the length of service interruptions.
• How does this affect total cost of ownership? The Extended Service provides a predictable lifetime cost by bundling support, parts replacement, and on-site labor into a single annual plan, avoiding unexpected maintenance expenses.
• How do I initiate service activation? Work with your Extreme Networks account team to verify eligibility, provide device identifiers (UPC/SKU), and schedule initial coverage and on-site service arrangements.
• What if I need service outside of business hours? The 24x7 coverage is designed to respond to issues at any time, delivering the same level of support regardless of when a problem occurs.