Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for organizations that require uninterrupted network operations and exceptional support. This extended service plan not only provides continuous assistance but also instills confidence with its robust features. With 24 x 7 x 4-hour on-site service, your business can rest assured that expert help is always just a call away. The unique combination of electronic and physical service types guarantees that you receive the highest level of support, allowing your organization to maintain productivity without any hindrances.
- 24 x 7 x 4 Hour On-site Support: With round-the-clock availability, our expert team is dedicated to providing timely solutions to minimize downtime and ensure your network operates at peak efficiency.
- Parts Replacement Service: The ExtremeWorks ResponsePLUS plan includes a comprehensive parts replacement service, offering immediate access to replacement parts to ensure seamless operations.
- Electronic and Physical Service Types: Our dual approach includes both electronic and physical services, providing enhanced reliability to address any situation effectively.
- 4 Hour Advance Parts Replacement: Enjoy peace of mind with our guarantee of a 4-hour response time for parts replacement, helping you avoid delays and maintain productivity.
- 1 Year Service Duration: The service spans a full year, ensuring maximum efficiency and allowing you to focus on your business while we handle the technical support.
Technical Details of the Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Support Hours: 24 x 7
- Response Time for Parts: 4 Hours
- Service Subtype: Electronic and Physical
- On-site Support: Yes
- Parts Exchange: Included
How to Install
Installation of the Extreme Networks Managed Services ResponsePLUS is a seamless process. Once you purchase the service, our dedicated team will reach out to discuss your network's specific requirements. Here’s how the installation process works:
- Initial Assessment: Our experts will evaluate your current network setup to understand your needs.
- Configuration: We will customize the service settings tailored to your operational requirements.
- Testing: Thorough testing will be conducted to ensure every aspect functions perfectly.
- Training: If necessary, our team will provide training to help you access and utilize the service effectively.
Frequently Asked Questions
What does the 24 x 7 x 4 Hour service mean?
This service indicates that our support team is available 24 hours a day, 7 days a week, and will respond to your service needs within 4 hours of your request.
Is on-site support included in the service?
Yes, on-site support is included, ensuring that our experts can assist you directly at your location when necessary.
What types of issues can be addressed with this service?
The ExtremeWorks Managed Services ResponsePLUS can assist with various issues, including hardware malfunctions, parts replacement, and network optimization.
How does the parts replacement service work?
In the event of a malfunction, you can report the issue to our support team. We will then arrange for the necessary parts to be delivered to you within the promised 4-hour timeframe.
What if I need support outside of business hours?
With our 24 x 7 service, you can reach out to our support team at any time, day or night, and we will be ready to assist you.
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