ExtremeWorks ResponsePLUS Extended Service (1 Year)

Protect your Extreme Networks investment with the ExtremeWorks Managed Services ResponsePLUS – Extended Service. This 1-year program is engineered to keep your network systems operating at peak performance by delivering 24/7 support, a guaranteed 4-hour on-site response, and comprehensive parts and exchange coverage. Designed for organizations that need predictable maintenance costs and rapid problem resolution, ResponsePLUS combines proactive service with rapid escalation, ensuring maximum uptime and productivity across your critical infrastructure. With electronic and physical service sub-types, you gain reinforced reliability and streamlined maintenance workflows that minimize downtime and keep your business running smoothly. Whether you’re deploying a mission-critical data center, supporting a distributed enterprise, or ensuring continuity for core networks, this extended service is built to deliver consistent results and dependable performance year after year.

• 24/7 support with guaranteed 4-hour on-site response ensures rapid escalation and problem resolution around the clock.
• Exchange service and parts are included, providing fast replacement of faulty components to minimize downtime and maintain service levels.
• Electronic and Physical service sub-type enhances reliability by covering both digital diagnostics and physical maintenance needs for maximum productivity.
• One-year duration delivers predictable total cost of ownership, helping budgeting and procurement planning while maintaining strong service commitments.
• Advance parts replacement and immediate dispatch reduce downtime and keep critical systems online when incidents occur.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Responspls 4hronsite H34745

• SKU/Reference: H34745
• Service Duration: 1 year
• Response Time: 4 hours on-site, with 24x7 coverage
• Support Coverage: 24x7 access to Extreme Networks engineering and field support
• Inclusions: On-site service, exchange, parts, and both electronic and physical service sub-types

how to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Responspls 4hronsite H34745

Because ResponsePLUS is a managed service rather than a traditional hardware installation, activation and onboarding are designed to be straightforward and fast. Follow these steps to ensure a smooth start and optimal uptime from day one.

• Review your contract and confirm coverage for all required sites, devices, and systems that will be supported under ResponsePLUS.
• Activate the service in your Extreme Networks account or through your authorized account representative. This step enables the 24x7 access, 4-hour on-site promises, and exchange/parts provisions.
• Coordinate a kickoff with Extreme Networks to confirm escalation paths, contact points, and preferred communication channels for rapid incident handling.
• Prepare asset inventory and site access details. Providing accurate device lists, location data, and on-site access instructions helps technicians arrive prepared and reduces on-site diagnostic time.
• Establish monitoring and alerting integration. Ensure that critical devices are monitored and alerts are wired to the ResponsePLUS workflow so that 4-hour on-site responses can be triggered automatically when issues arise.
• Schedule any required onboarding activities, including remote diagnostics and verification tests, to validate service readiness and establish baseline performance metrics.
• Educate key stakeholders on the escalation process and the expected sequence of events during an incident, including what constitutes a critical vs. non-critical issue and how on-site arrival is coordinated.

Frequently asked questions

• What is included in the ExtremeWorks ResponsePLUS Extended Service?

  The package includes 24x7 support, a guaranteed 4-hour on-site response, exchange and parts coverage, and both electronic and physical service components for extended reliability and productivity—all valid for a 1-year term.

• What does the 4-hour on-site response mean for my operations?

  The 4-hour on-site response promises that a technician will arrive at your location within four hours after an incident is logged and deemed eligible for response, enabling rapid diagnostics, repair, or replacement to minimize downtime.

• Is this service suitable for global or multi-site deployments?

  Yes. The 24x7 coverage and on-site response are designed to support distributed environments, ensuring consistency in service levels across multiple locations while maintaining predictable costs.

• Are parts and exchanges included in the service?

  Yes. The plan includes parts replacement and exchange services as part of the standard offering, helping to shorten repair times and restore operations quickly.

• How do I activate and onboard the service?

  Activation typically involves confirming contract coverage, logging the service in the customer portal or through your account manager, scheduling a kickoff, and providing site access and asset inventories to enable rapid field intervention and diagnostics.