ExtremeWorks Managed Services ResponsePLUS: Extended Service (1 Year) with 4-Hour On-Site Response

Experience enterprise-grade protection for your critical network infrastructure with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS. This Extended Service delivers a comprehensive, hands-on support experience that combines 24 x 7 monitoring with a rapid 4-hour on-site response, advanced parts replacement, and a seamless mix of electronic and physical service. Designed for organizations that demand maximum uptime, predictable budgeting, and professional-grade maintenance, ResponsePLUS keeps your network operations steady, secure, and highly available throughout the entire 12-month coverage period. With doorstep support, you gain peace of mind knowing certified Extreme engineers are only a call away, ready to diagnose, replace, and restore performance without the need for costly travel or downtime.

• 24 x 7 x 4 Hour On-Site Response and Exchange — Round-the-clock access to Extreme Networks experts with a guaranteed four-hour on-site arrival window. When incidents occur, you receive rapid on-site escalation and an exchange-ready workflow to minimize disruption and keep critical services online. This feature is built to reduce mean time to repair (MTTR) and keep business operations flowing, even during peak demand or off-hours.
• Electronic and Physical Service Coverage — A versatile service sub-type that combines electronic diagnostics and physical hardware support. Remote monitoring and proactive health checks help identify potential issues before they impact performance, while on-site hardware exchanges and component replacements ensure you stay ahead of failures. This dual approach provides reliability and usability across diverse environments, from data centers to branch offices.
• 4-Hour Advance Parts Replacement — To maximize reliability, ResponsePLUS includes advance parts replacement with a fast, predictable turnaround. Parts are staged and ready to deploy to minimize downtime, enabling technicians to swap failing components quickly and restore service levels. This focus on rapid part availability is ideal for mission-critical networks where every minute matters.
• 1-Year Coverage for Maximum Productivity — A full year of continuous support aligned with your annual planning and budget cycles. The 12-month term ensures sustained performance, predictable costs, and a stable support baseline for your networking stack. Renewal options help you extend protection as your infrastructure evolves, providing enduring value with each renewal cycle.
• Doorstep Support for Peace of Mind — No travel for you, and no need to relocate users or disrupt operations. Extreme Networks technicians come to your door, bringing the expertise, tools, and replacement parts needed to restore functions swiftly. This service design minimizes disruption to your teams and helps maintain a steady work tempo while ensuring compliance and documentation are handled professionally.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• Product: Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service
• Service Duration: 1 Year
• Response Time: 4 hours on-site (24 x 7 coverage)
• Service Type: Extended Service with on-site exchange, parts, electronic and physical support
• On-Site Service: Yes (customer location required)
• Parts Coverage: Advance parts replacement included
• Support Scope: 24 x 7 monitoring and technical assistance, on-site engineering, hardware exchange where applicable
• SKU: H34756

How to install ExtremeWorks Managed Services ResponsePLUS

• Confirm Eligibility and Purchase — Work with your Extreme Networks account team or authorized reseller to confirm that ResponsePLUS Extended Service is the right fit for your environment and to initiate the enrollment for a 12-month term. Ensure your devices are registered and associated with the service contract to enable rapid activation.
• Prepare Asset Inventory — Compile a current inventory of covered devices, including model numbers, serials, locations, and any relevant configuration notes. Having accurate asset details enables a smooth on-site visit and ensures the right parts and technicians are aligned with your environment.
• Schedule On-Site Visits — Coordinate with Extreme Networks to schedule the first on-site visit. The 4-hour response window begins once the service request is logged and recognized, so timely scheduling supports rapid restoration of service.
• Coordinate Parts and Access — Ensure access to required areas and any safety or facility protocols are clearly communicated. If advance parts replacement is required, confirm staging locations and any security clearances needed for tech teams to access equipment safely.
• Service Execution and Documentation — On the assigned day, Extreme engineers perform diagnostics, implement exchanges, or replace components as per the service scope. You will receive a service report detailing actions taken, parts used, and follow-up recommendations to sustain performance over the remaining term.

Frequently asked questions

• What exactly is included in the ResponsePLUS Extended Service? ResponsePLUS provides 24 x 7 coverage with a guaranteed 4-hour on-site response, on-site exchange of hardware, parts replacement (advance parts), and both electronic and physical service support for a 1-year period. It’s designed to keep critical network infrastructure online with rapid, reliable support.
• How does the 4-hour on-site response work? When you open a service request, Extreme Networks dispatches a field technician who will arrive at your site within four hours to diagnose and remediate issues. The goal is to minimize downtime and reduce disruption to your operations by delivering fast, on-site action.
• Is this service available globally and for all product lines? Availability depends on your location and the specific equipment covered under the contract. Check with your Extreme Networks representative for regional applicability, coverage details, and any geographic limitations that may apply to your environment.
• What is the process to activate and renew the service? Activation occurs after purchase or enrollment through your account team, including contract terms and asset registration. Renewal is handled through the same channel, with an option to extend coverage for continued support and predictable budgeting as your network evolves.
• How does the advance parts replacement benefit my operations? Pre-staged parts and rapid replacement reduce mean time to repair by ensuring that critical components are available when needed. This approach helps minimize unplanned downtime, improves service levels, and supports steady performance for core services.