ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year)

Protect your critical network investments with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service is designed for businesses that demand measurable uptime, rapid on-site support, and proactive protection for their Extreme Networks infrastructure. With 24/7 access to expert technicians, guaranteed 4-hour on-site response, and fast parts replacement, you gain predictable maintenance, reduced risk, and uninterrupted productivity. ResponsePLUS is engineered to complement your existing ExtremeWorks environment by delivering hands-on expertise, seamless exchanges, and robust electronic and physical protection that help you maximize return on your network investment.

• Round-the-clock on-site coverage: 24 x 7 x 4-hour response ensures you get skilled help exactly when you need it, minimizing downtime during critical incidents and keeping your network humming around the clock.
• Extended one-year protection: A full year of service means sustained reliability, easier budgeting, and long-term planning without sudden service gaps or surprise costs.
• Advanced parts replacement: With 4-hour advance parts replacement, essential components are staged for quick swap-out, accelerating issue resolution and reducing the impact of hardware failures on your operations.
• On-site exchange and comprehensive protection: The service includes hardware exchange and both electronic and physical protection to safeguard your equipment, preserve data integrity, and extend hardware life.
• Doorstep service with no travel burden: Extreme Networks experts come to your location, delivering professional support without requiring your team to remove equipment, relocate, or travel to a service center.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• SKU: H35602
• Service Type: Extended Service / Managed Services
• Coverage: 24 x 7 x 4-hour on-site response
• Response Time: 4 hours on-site (advanced parts replacement)
• Duration: 1 year
• Inclusions: On-site service, hardware exchange, parts replacement, electronic and physical protection

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is activated as a service agreement and does not require software installation. To begin, follow these steps to ensure a smooth activation and rapid on-site support when needed:

• Confirm eligibility and scope: Verify that your Extreme Networks equipment and environment fall within the ExtremeWorks coverage framework for ResponsePLUS, and identify the sites that will be covered under the 1-year agreement.
• Activate the service: Engage through your Extreme Networks account administrator or the designated sales channel to activate the ResponsePLUS extended service for the specified SKU (H35602).
• Provide site and access details: Supply essential site information, including locations, contact points, access procedures, and any safety or compliance requirements to facilitate immediate dispatch when an incident occurs.
• Schedule and align with on-site teams: Establish preferred service windows, verify parts availability, and coordinate with Extreme Networks technicians to ensure rapid arrival and minimal disruption to operations.
• Prepare for service delivery: Ensure remote access is available if needed, collect any relevant network diagrams or recent incident reports, and designate a point of contact to receive post-service reports and recommendations from the technician.

Frequently asked questions

• Q: What exactly is ResponsePLUS?
  A: ResponsePLUS is an extended managed services option that provides 24/7 coverage with guaranteed 4-hour on-site response, on-site hardware exchange, advanced parts replacement, and electronic and physical protection for a 1-year period.
• Q: How quickly can I expect a technician to arrive on-site?
  A: In most cases, a certified Extreme Networks technician will arrive within 4 hours of the service request during 24/7 coverage, subject to site access and scheduling constraints.
• Q: Does ResponsePLUS cover all types of Extreme Networks devices?
  A: Coverage applies to devices and configurations supported under the ExtremeWorks program for the specified service term. Confirm eligibility with your account representative for your exact hardware scope.
• Q: What about parts if a component is not readily available?
  A: The service emphasizes advanced parts replacement; if a part is not immediately available, Extreme Networks will discuss alternatives and provide an estimated timeline to complete the repair or exchange.
• Q: Can I renew ResponsePLUS after the initial year?
  A: Yes. Renewal options are available to extend coverage, maintain reliability, and continue delivering rapid on-site support for ongoing network stability.