Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is designed to provide your business with unparalleled support and reliability. As technology evolves, having an efficient network infrastructure is paramount to your success. This extended service plan ensures that you can maintain operational excellence with minimal downtime, allowing you to focus on your business objectives while we take care of your network needs.
- 24 x 7 x Next Business Day Support: Experience exceptional support with our round-the-clock service. Our dedicated experts are available at any time, ensuring the fastest resolution to any network issues that may arise, keeping your operations seamless.
- On-site Technical Assistance: Our qualified technicians provide on-site support to swiftly assess and resolve issues directly at your location. This minimizes downtime and ensures that your business continues to run smoothly.
- Comprehensive Parts Replacement: Don’t let unforeseen mishaps slow you down. Our parts replacement service includes fast delivery of necessary components, maintaining the integrity of your network without delays.
- Electronic and Physical Service Sub Type: Our service integrates both electronic and physical resources, offering a robust support framework that enhances your network’s productivity and reliability.
- One-Year Extended Service Duration: With a comprehensive service plan that lasts for a full year, you can ensure a consistent support structure that enhances operational efficiency and precise results.
Technical Details of the Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Service Availability: 24 x 7 x Next Business Day Support
- On-site and Remote Support: Yes
- Parts Replacement: Advance Parts Replacement
- Service Sub Type: Electronic and Physical
How to Install
Setting up your Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these simple steps:
- Contact your sales representative to activate your service plan.
- Coordinate with our support team to schedule an on-site assessment.
- Receive the necessary training and resources from our experts during the initial setup.
- Utilize the 24/7 support line for any immediate assistance or concerns.
- Take advantage of the parts replacement service as needed throughout the service duration.
Frequently Asked Questions
What is included in the ResponsePLUS service?
The ResponsePLUS service includes 24x7 support, next business day parts replacement, on-site assistance, and access to both electronic and physical resources.
How quickly can I expect support?
With our next business day response commitment, you can expect on-site assistance and parts replacement to occur within one business day of your request.
Is there a limit to the number of service requests I can make?
No, there is no limit to the number of service requests during the one-year service duration. We are here to support you as often as needed.
Can I renew my service after one year?
Yes, you can renew your service plan at the end of the one-year term to continue enjoying uninterrupted support and coverage.
What if I need support after business hours?
Our 24 x 7 support ensures you can reach our experts at any time, day or night, for assistance with your network issues.
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