ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year)

ExtremeWorks Managed Services ResponsePLUS offers an enterprise-grade, 1-year extended service designed to keep Extreme Networks infrastructure running at peak performance with minimal downtime and predictable costs. This comprehensive package combines around-the-clock support with rapid, on-site parts replacement and both electronic and physical service options. By delivering 24/7 coverage, next-business-day on-site response, and seamless parts replacement, ResponsePLUS helps organizations minimize disruption, safeguard service levels, and simplify maintenance budgeting. With an on-site focus and a clear, one-year term, customers can rely on proactive management and fast restoration when issues arise, without the complexity of coordinating multiple vendors or service layers.

• 24/7 coverage with Next Business Day on-site response ensures rapid restoration of services, any time an issue occurs, reducing downtime and impact on operations.
• Exchange-and-replace parts capability provides advanced parts replacement, delivering the right components on-site to minimize MTTR and keep systems available.
• Electronic and Physical service sub-type delivers both remote support and hands-on repair, offering flexible options that fit diverse environments and maintenance workflows.
• One-year service duration delivers predictable total cost of ownership, enabling easier budgeting, renewal planning, and consistent performance across the support cycle.
• On-site support at your location with no need to ship equipment off-site, simplifying logistics and accelerating restoration while preserving your operational continuity.

Technical Details of ExtremeWorks Managed Services ResponsePLUS - Extended Service

• Service duration: 1 Year
• Response time: 24 x 7 x Next Business Day on-site
• Service type: Electronic and Physical; includes exchange and parts replacement
• On-site service: Provided at the customer location
• Included support: Remote electronic assistance plus hands-on on-site maintenance and repair
• Coverage scope: Comprehensive maintenance for compatible Extreme Networks hardware within the program terms

how to install ExtremeWorks Managed Services ResponsePLUS - Extended Service

• Activate the service by purchasing through official channels and linking the Extended Service to your device SKU/UPC for accurate tracking and eligibility.
• Provide essential device details, site location, and any required access credentials to enable a smooth onboarding process for on-site engineers.
• Coordinate with Extreme Networks’ service team to schedule an initial site visit or remote onboarding, aligning the service window with your maintenance calendar.
• Prepare the operating environment, ensuring power, connectivity, and safety compliance so on-site technicians can perform exchange, installation, and testing without delays.
• Monitor service progress and verify restoration of functionality after each intervention, then maintain ongoing records for renewal planning and performance reporting.

Frequently asked questions

• Q: What is ResponsePLUS - Extended Service?
  A: It is Extreme Networks’ 1-year, 24/7 on-site service with Next Business Day parts replacement, combining electronic support with physical, hands-on maintenance to keep your systems running reliably.
• Q: What does 24x7 x Next Business Day mean?
  A: Support is available around the clock, and when a repair is needed, a replacement part is dispatched and installed at your site by the next business day to minimize downtime.
• Q: Does the plan include parts?
  A: Yes. The Extended Service includes advanced parts replacement to ensure the correct components are provided and installed on-site promptly.
• Q: How long does coverage last?
  A: The coverage lasts for 1 year from the activation date, offering predictable maintenance costs and sustained support throughout the term.
• Q: Are electronic and physical supports both included?
  A: Yes. The service combines remote electronic support with on-site physical service to cover diagnostics, remediation, and proactive maintenance comprehensively.