Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year)

Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service for 1 Year is designed to keep your network infrastructure performing at peak efficiency. This comprehensive on-site and parts-based support plan delivers round-the-clock access to expert engineers, rapid problem resolution, and predictable budgeting. With 24/7 coverage, next-business-day on-site responses, and guaranteed parts replacement, ResponsePLUS is built to minimize downtime, maximize productivity, and protect your critical environments—from data centers to campuses and branch offices. The service blends electronic and physical support to ensure both remote troubleshooting and hands-on hardware assistance, giving you confidence that your Extreme Networks deployment stays aligned with your business goals.

• 24/7 support with proactive monitoring and rapid fault resolution, backed by a Next Business Day parts replacement guarantee. This means around-the-clock access to experienced Extreme Networks engineers and a fast path to hardware replacement, reducing downtime and accelerating restoration of service.
• On-site presence with hardware exchange included. When issues require hands-on attention, certified technicians arrive at your location to perform repairs or exchanges, delivering swift restoration of your network’s critical paths and ensuring continuous availability for essential workloads.
• Predictable total cost of ownership for an extended period. The 1-year service duration provides a clear budgeting framework, minimizing unexpected maintenance expenses while delivering comprehensive coverage that includes parts replacement and on-site service.
• Electronic and Physical service sub-type enhances reliability. By combining remote diagnostics and on-site hardware support, ResponsePLUS ensures maximum productivity through seamless remediation of software, configuration, and hardware problems across your Extreme Networks environment.
• Timely and dependable response times with Next Business Day service. The program emphasizes prompt escalation and escalation-path clarity, helping you meet uptime objectives and maintain service levels across all sites you operate.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

• SKU: H34034
• Service duration: 1 Year
• Coverage: 24x7x Next Business Day On-site Support
• Includes: Parts Replacement and On-site Exchange
• Service sub-type: Electronic and Physical
• Response time: Next Business Day
• Application: For Extreme Networks deployments requiring continuous support, rapid remediation, and predictable budgeting
• Geographic scope: Global/Regional availability per customer contract

how to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• 1. Verify eligibility and purchase: Confirm that your organization has an active license or entitlement for Extreme Networks ExtremeWorks and that ResponsePLUS is included in your support contract or procurement.
• 2. Activate service in the Extreme Networks portal: Access the customer portal to activate the ResponsePLUS Extended Service, attach your SIEM assets or device inventory, and set primary contact and escalation details.
• 3. Provide asset and site information: Supply a current inventory of Extreme Networks devices, site locations, and any critical assets that require priority handling to ensure accurate coverage and fast dispatch if on-site support is needed.
• 4. Schedule onboarding and escalation paths: Coordinate with Extreme Networks support to schedule an onboarding session, confirm service level targets, and establish escalation routes for high-priority incidents.
• 5. Validate coverage and begin service: After activation, test the monitoring and incident workflow, confirm parts availability, and verify that on-site response and Next Business Day exchanges align with your operational objectives.

Frequently asked questions

Q: What does ResponsePLUS cover?
A: ResponsePLUS provides 24/7 access to Extreme Networks engineering expertise, next-business-day on-site support, and parts replacement/exchange for hardware issues. It also includes electronic and physical service components to address both software configurations and hardware reliability across a 1-year term.

Q: How quickly will I receive on-site support or a parts replacement?
A: The service emphasizes Next Business Day on-site response and parts replacement. In most regions, a technician will be dispatched and arrive by the next business day after a reported issue, subject to service availability and site accessibility.

Q: Is the service suitable for multi-site deployments?
A: Yes. ResponsePLUS is designed to support enterprise networks with multiple sites, providing consistent SLAs and a centralized escalation process to maintain uniform performance and uptime across all locations.

Q: What is included in the 1-year extended service term?
A: The 1-year term includes continuous 24/7 monitoring, on-site engineering response, hardware exchanges, and parts replacements, along with remote diagnostic support and access to Extreme Networks experts as part of the Managed Services suite.

Q: How do I activate and manage this service?
A: Activation is done through the Extreme Networks customer portal. After purchase, you’ll configure sites, assets, and escalation paths, then schedule onboarding and ongoing support with the Extreme Networks service team.