Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is designed for businesses that prioritize seamless network performance and reliability. With a commitment to ensuring your network operates at optimal levels, this extended service plan offers top-tier support that lets you focus on your core business activities. Benefit from our comprehensive service that not only addresses issues promptly but also enhances your operational efficiency, ensuring you stay ahead in today’s fast-paced digital landscape.
- 24/7 Availability: Experience uninterrupted support with our all-day, every-day service guarantee, ensuring your network is consistently monitored and managed, irrespective of time.
- Next Business Day Service: Reduce downtime with our fast response time, providing next business day parts replacement to keep your operations running without a hitch.
- On-Site Support: Gain access to our dedicated team of experts for immediate, hands-on assistance, ensuring that issues are resolved quickly and efficiently, minimizing any potential disruptions.
- Electronic and Physical Services: Enjoy a comprehensive network management approach that combines electronic monitoring with physical service interventions for enhanced reliability and performance.
- One-Year Commitment: Secure your network's success with a one-year service plan, providing you with peace of mind through consistent maintenance and timely issue resolutions over an entire year.
Technical Details of Product
- Service Type: On-site and Electronic
- Service Duration: 1 Year
- Support Availability: 24 x 7
- Response Time: Next Business Day for parts replacement
- Service Coverage: Parts Replacement included
How to Install
To install your Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these steps:
- Contact our support team to activate your service plan.
- Provide the necessary network configuration details to our technicians.
- Schedule an on-site visit if required, or opt for electronic monitoring setup.
- Receive training and guidance from our experts to ensure you understand how to utilize the service effectively.
- Enjoy seamless support and maintenance from our dedicated team throughout the duration of your service plan.
Frequently Asked Questions
- What is included in the ResponsePLUS service? The ResponsePLUS service includes 24/7 support, next business day parts replacement, on-site assistance, and both electronic and physical service options.
- How does the next business day parts replacement work? If a part fails, you can report the issue to our support team, and we will dispatch a replacement part to you for on-site installation the next business day.
- Can I upgrade my service during the term? Yes, you can contact our customer service to discuss upgrading or modifying your service plan at any time during the term.
- Is there a guarantee on service response times? Yes, we guarantee our next business day response time for parts replacement and on-site support as part of your ResponsePLUS service.
- What happens if I encounter an issue outside of normal business hours? Our 24/7 support ensures that you can reach our team at any time, and we will work to resolve your issue as quickly as possible.
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