Description
Experience unparalleled support and reliability with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan is meticulously crafted to guarantee comprehensive coverage for one full year, empowering your network systems to function at their optimal capacity. With round-the-clock availability and next business day on-site support, you can have peace of mind knowing expert assistance is always just a call away.
- 24/7 Support Availability: Never face downtime alone. Our dedicated support team is available 24/7, ready to assist you with any issues that might arise—day or night, just a phone call away.
- Next Business Day On-Site Service: In the event of hardware failure, our Next Business Day On-Site Support guarantees that your systems are swiftly restored, ensuring your productivity is never compromised.
- Parts Replacement Service: Enjoy total peace of mind with our comprehensive parts replacement service, which ensures you receive necessary components quickly to resolve issues efficiently and maintain system integrity.
- Electronic and Physical Service Subtype: Our dual focus on electronic and physical service enhances usability and efficiency, providing tailored solutions that meet your unique operational needs.
- Predictable Total Cost of Ownership: With a clear and predictable cost structure, our managed services help you budget effectively, eliminating unexpected expenses and aligning with your financial planning for maximum productivity.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services
- Response Time: Next Business Day
- Availability: 24 x 7
- Service Components: On-site, Exchange, Parts
- Service Subtypes: Electronic and Physical
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a simple process. Follow these steps:
- Contact your Extreme Networks representative to activate your service plan.
- Provide the necessary network information and your preferred contact details to initiate the service setup.
- Once the service is activated, you will receive confirmation and guidelines on how to access support.
- For on-site service requests, schedule a visit with a technician through your support portal.
- Follow the instructions provided by your support technician for any additional setup requirements specific to your network environment.
Frequently Asked Questions
- What is included in the ResponsePLUS service? The ResponsePLUS service encompasses 24/7 support, next business day on-site service, parts replacement, and both electronic and physical service options.
- How quickly can I expect service? For hardware-related issues, we guarantee next business day on-site support to minimize downtime.
- Can I customize my service plan? Absolutely! Our services can be tailored to fit the specific needs of your organization to ensure you receive the best support possible.
- Is there a limit on service calls? There are no limits on service calls under the ResponsePLUS plan as we prioritize your operational efficiency and uptime.
- How do I contact support? Support can be reached through the support portal or via the dedicated phone line provided during the service activation process.
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