Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential solution tailored to provide unparalleled support and maintenance for your network systems. This comprehensive service plan ensures your operations run seamlessly while minimizing downtime. With a commitment to excellence, our extended service guarantees 24 x 7 support and next business day on-site service, making it a vital investment for businesses that prioritize optimal system performance.
- 24 x 7 x Next Business Day Support: Enjoy round-the-clock assistance with a commitment to providing on-site solutions within the next business day, ensuring your network remains fully operational and minimizing potential disruptions.
- Parts Replacement Service: Our service includes a dependable parts replacement feature, allowing for seamless efficiency and peace of mind. You'll never have to worry about unexpected equipment failures again.
- On-site Support: Benefit from the expertise of our professionals with on-site support that guarantees quick solutions. Any issues are addressed by qualified experts who understand your system, ensuring minimal impact on your operations.
- Convenient Service Options: With both electronic and physical service subtypes, you can choose the most convenient method of support that suits your operational needs and preferences.
- Advance Parts Replacement: Our Next Business Day advance parts replacement service means that you can expect maximum efficiency with quick turnaround times, allowing you to get back to business without delays.
Technical Details
- Service Duration: 1 Year
- Service Type: Extended Service
- Response Time: Next business day on-site support
- Support Type: 24 x 7 availability
- Parts Service Characteristics: Includes both electronic and physical service options
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these simple steps for activation and setup:
- Contact your Extreme Networks representative to activate your service plan.
- Ensure that your network infrastructure is documented and accessible for technicians.
- Schedule a service appointment for on-site support if needed, using the provided customer service contact number.
- Have your equipment ready for any necessary parts replacement, following the guidelines provided in your service activation documentation.
- Once the service is activated, enjoy peace of mind knowing that you have expert support available whenever you need it.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services ResponsePLUS cover? The service covers 24 x 7 technical support, next business day on-site service, parts replacement, and both electronic and physical service options for your network systems.
- How quickly can I expect service after an issue occurs? Our response time is next business day, ensuring that you have support and replacement parts as quickly as possible to minimize downtime.
- Is there a limit to the number of service calls I can make? No, as long as your service plan is active, you can request support as often as necessary without any limitations.
- Can I upgrade my service plan after activation? Yes, you can contact your Extreme Networks representative to discuss any upgrades or changes to your service plan as your needs evolve.
- What should I do if I experience an issue outside of business hours? Our 24 x 7 support means that you can reach out for assistance at any time, and our team will be ready to help you resolve any issues promptly.
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