ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year)

Protect your network investment with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS Extended Service. This comprehensive 1-year program delivers constant, proactive support designed to minimize downtime and maximize reliability. With 24x7 availability, next-business-day on-site service, and exchange-focused parts support, ResponsePLUS keeps your critical systems operating smoothly, so your team can focus on what matters most: delivering exceptional performance to your business and customers.

• 24 x 7 x Next Business Day on-site support with Exchange and rapid access to Extreme Networks experts, ensuring quick problem resolution directly where it’s needed.
• Extended 1-year service coverage provides dependable protection for your core infrastructure, helping you maintain peak performance and uptime across the entire network estate.
• Electronic and Physical service sub-type combines remote troubleshooting with on-site parts replacement, delivering seamless operation in both remote and on-site environments.
• Advance Parts Replacement alongside Next Business Day service response reduces downtime, supporting faster recovery and continuity for critical workloads.
• Parts service characteristics enhance usability and efficiency, giving you peace of mind that replacement components are readily available and correctly aligned with your Extreme Networks deployment.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Product name: ExtremeWorks Managed Services ResponsePLUS – Extended Service
• Service duration: 1 Year
• Coverage and response: 24 x 7 coverage with Next Business Day on-site response and Exchange
• Response time: Next Business Day – Advance Parts Replacement
• Support scope: On-site support plus electronic and physical service delivery
• Service subtype: Electronic and Physical
• Parts service characteristics: Parts replacement and availability to improve usability and efficiency
• On-site expertise: Access to Extreme Networks certified professionals for rapid issue resolution
• SKU / reference: H34062
• Notes: Designed to protect your investment, increase reliability, and add value with dependable service performance

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Confirm eligibility and SKU: Verify your product and service SKU (H34062) to ensure correct enrollment in the ResponsePLUS Extended Service program.
• Initiate service enrollment: Contact Extreme Networks or your authorized partner to start the service enrollment process and schedule installation of ResponsePLUS coverage.
• Provide asset details: Supply essential asset information, including device models, locations, and current firmware or software versions, to tailor the service to your environment.
• Schedule kickoff and on-site needs: Coordinate with Extreme Networks for kickoff, including any on-site assessments if required and the preferred time window for on-site visits and spare parts delivery.
• Activate and validate coverage: Activate the extended service in your management portal, assign a service tag to your devices, and validate that 24x7 monitoring, Next Business Day responses, and Exchange procedures are functioning as expected.

Frequently asked questions

• Q: What exactly is Extreme Networks ExtremeWorks ResponsePLUS – Extended Service?

  A: It is an extended service option within the ExtremeWorks Managed Services portfolio that provides 24x7 support, Next Business Day on-site response, Exchange options, and Parts replacement for a full year. It is designed to safeguard your network infrastructure and maximize uptime through rapid on-site access to Extreme Networks experts and proactive parts logistics.

• Q: What does 24 x 7 x Next Business Day mean in practical terms?

  A: It means around-the-clock access to support, with guaranteed next-business-day on-site response for eligible incidents. In the event of a hardware or service issue, a qualified Extreme Networks technician will arrive on-site the next business day to assess, exchange parts if needed, and work toward a resolution to restore service quickly.

• Q: Does this service include on-site visits and parts replacement?

  A: Yes. The ResponsePLUS Extended Service includes on-site support and parts exchange as part of its core offering, ensuring timely hardware replacement and expert guidance where you need it most.

• Q: How long is the service coverage period?

  A: The service duration for ResponsePLUS Extended Service is 1 year from the activation date, providing a full year of protection, support, and reliability enhancements for your Extreme Networks deployment.

• Q: How do I start using ResponsePLUS after purchase?

  A: After purchase, initiate enrollment with Extreme Networks or your partner, provide asset details (including SKU H34062), schedule the kickoff, and activate the service in your management portal. You’ll receive confirmation of coverage, the service scope, and the next steps for on-site support and parts replacement.