ExtremeWorks Managed Services ResponsePLUS – Extended On-Site Support (1 Year)

Experience proactive, worry-free maintenance with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service package delivers 24/7 coverage with next-business-day on-site support, rapid parts replacement, and seamless access to skilled technicians. Designed to optimize uptime and simplify total cost of ownership, ResponsePLUS helps you keep critical network infrastructure performing at peak levels without constant admin overhead. With electronic and physical parts coverage, an on-site exchange program, and a one-year service window, you gain predictable reliability and rapid resolution for unexpected hardware or configuration issues.

ResponsePLUS Extended Service is built for organizations that rely on resilient networks and require minimal downtime. By combining comprehensive on-site support with fast response times and transparent, fixed-term pricing, this service minimizes maintenance surprises and ensures your network remains aligned with business goals. Whether you’re upgrading, replacing failing components, or seeking hands-on technical expertise at your location, this package provides the support you need—where you need it, when you need it most.

• 24 x 7 coverage with Next Business Day on-site response, ensuring critical issues are addressed promptly and your operations stay online around the clock.
• On-site exchange and parts support, including both electronic and physical components, so replacements arrive quickly and your system stays productive with minimal downtime.
• Predictable total cost of ownership (TCO) through a 1-year service duration, removing surprises from maintenance budgets and making capacity planning simpler.
• Advance Parts Replacement service model, providing proactive parts provisioning and fast replacement to minimize disruption and maximize system availability.
• Electronic and Physical service subtypes designed for convenience and ease of operation, with flexible coverage that adapts to your environment and equipment mix.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service – 1 Year

• Service Type: ResponsePLUS Extended Service
• Coverage: 24 x 7 x Next Business Day on-site support
• Response Time: Next Business Day Advance Parts Replacement
• Service Duration: 1 Year
• Coverage Inclusions: On-site visits, exchange services, electronic and physical parts
• Delivery Model: Fully managed, proactive maintenance with rapid on-site intervention
• Primary Benefit: Improved reliability, maximized productivity, and a predictable maintenance cost
• Target Outcomes: Reduced downtime, faster issue resolution, and seamless support for critical infrastructure

How to install ExtremeWorks ResponsePLUS Extended Service

• Confirm eligibility and purchase the ResponsePLUS Extended Service for the eligible Extreme Networks devices in your environment.
• Log in to the Extreme Works service portal or contact your account representative to begin the activation process.
• Select the ResponsePLUS Extended Service (1 Year) option and attach your hardware inventory, including serial numbers, SKUs, or UPC references as required.
• Provide service location details and point of contact to coordinate on-site visits, scheduling, and access permissions for technicians.
• Configure preferred service windows and escalation contacts, and verify that 24x7 coverage settings align with your organization’s operating hours.
• Once activated, a dedicated support plan is established. You’ll receive confirmation, a service level agreement summary, and a contact path for immediate assistance.

Frequently asked questions

• Q: What does ExtremeWorks ResponsePLUS Extended Service include?
• A: It provides 24/7 coverage with next-business-day on-site support, on-site exchanges, and both electronic and physical parts for a 1-year period, along with advance parts replacement to minimize downtime.
• Q: What is the response time for on-site service?
• A: The service includes Next Business Day on-site response, with advance parts replacement to accelerate resolution and keep your systems running smoothly.
• Q: Does it include parts replacement?
• A: Yes. The package covers both electronic and physical parts, delivered and installed during on-site visits as needed to restore functionality.
• Q: How long does the service last?
• A: The coverage period is 1 year from the activation date, providing a fixed-term, predictable maintenance plan.
• Q: Is this service suitable for enterprise-grade networks?
• A: Yes. It’s designed for environments that require high availability, rapid intervention, and structured support for critical infrastructure.
• Q: How do I activate the service?
• A: Activation is typically completed through the Extreme Works portal or via your account representative. You’ll provide device inventory and service location details to enable scheduling and on-site visits.