ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year)

Protect your critical network infrastructure with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS Extended Service. This comprehensive, one-year support plan delivers continuous access to seasoned experts, 24/7 support, and Next Business Day on-site response. With exchange, parts coverage, and a seamless Electronic and Physical service subtype, you gain maximum uptime, predictable budgeting, and the confidence that your environment is backed by leading technology professionals. Whether you’re safeguarding a core data fabric, a campus network, or a distributed edge, ResponsePLUS is designed to keep your operations running smoothly and your IT team focused on strategic initiatives rather than firefighting.

• 24/7 access to Extreme Networks experts with proactive monitoring and rapid guidance, paired with Next Business Day on-site response to ensure critical issues are addressed quickly and with minimal downtime.
• 1-year extended coverage that provides reliable, long-term protection for your network investment. This plan incorporates advanced parts replacement to shorten repair times and restore service faster, helping you maintain maximum productivity.
• On-site support from certified Extreme Networks technicians who diagnose, repair, and replace hardware at your location. This reduces the need for off-site shipping, speeds up issue resolution, and minimizes business disruption.
• Electronic and Physical service sub-type for convenience and ease of operation, aligning with your asset management processes and procurement workflows while ensuring comprehensive service delivery across digital and hardware components.
• Exchange and Parts coverage with Next Business Day response, enabling predictable maintenance windows, reduced risk of extended outages, and a streamlined path to restoration of services in complex environments.

Techncial Details of ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year (H34123)

• Service duration: 1 year
• Service sub-type: Electronic and Physical service
• Coverage: 24x7 support with Next Business Day on-site response
• On-site availability: Yes, with certified Extreme Networks professionals
• Response-time commitment: Next Business Day advanced Parts Replacement
• Includes: Exchange service and Parts replacement to maximize uptime
• Product/sku: H34123
• Purpose: Protect and optimize ExtremeWorks deployments with proactive and reactive support

How to Install ExtremeWorks Managed Services ResponsePLUS

• Confirm eligibility and identify the correct service code (H34123) to ensure your coverage matches your deployment needs.
• Activate the ResponsePLUS Extended Service in your Extreme Networks customer portal or through your account administrator, and register your site locations and asset inventory.
• Provide accurate site details, including locations, equipment serial numbers, and any special access requirements to speed on-site service delivery.
• Schedule onboarding with your assigned Extreme Networks representative, review service levels, and confirm the initial service window for installation and activation.
• Verify activation, run a health check of covered devices, and establish escalation contacts to ensure a smooth transition to full operational support.

Frequently Asked Questions

• What is ExtremeWorks ResponsePLUS Extended Service? It is a one-year support plan that provides 24/7 access to Extreme Networks experts, Next Business Day on-site response, exchange hardware capabilities, and comprehensive parts coverage, combining electronic and physical service for complete protection of your deployment.
• What does Next Business Day on-site mean? If an issue requires on-site attention, a qualified Extreme Networks technician will be dispatched to your location to arrive the next business day to diagnose, repair, or replace faulty components as part of the service terms.
• What is included in the 1-year coverage? The plan includes 24x7 support, on-site service, parts replacement, exchange services, and both electronic and physical service sub-types to ensure rapid restoration of service and maximum uptime.
• How do I activate or enroll in this service? Activation typically occurs through the Extreme Networks customer portal or your designated account manager. You will need to provide the service code (H34123), site details, and asset inventory to complete enrollment.
• Is this service suitable for worldwide deployments? ExtremeWorks offerings are designed to align with global enterprise needs; however, availability may vary by region. Contact your sales or support representative to confirm coverage for your locations.
• How can I contact support once ResponsePLUS is active? Support access is provided through Extreme Networks’ global support channels, including phone and portal-based case management, with 24/7 availability for critical issues.