Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year)

Take your network uptime to the next level with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This Extended Service plan delivers enterprise-grade support, around-the-clock access to expert engineers, and rapid on-site response to keep critical systems online. With 24/7 service availability, Next Business Day on-site arrival, and inclusive parts exchange, ResponsePLUS provides the peace of mind every enterprise network relies on. Designed for environments where downtime costs time and money, this service emphasizes fast resolution, proactive parts management, and streamlined escalation so your team can focus on core operations while the network remains resilient and highly available.

• Around-the-clock support with rapid on-site response: 24 x 7 access to Extreme Networks’ skilled engineers, ensuring you receive timely guidance and fast problem resolution whenever issues arise, minimizing disruption to business-critical applications and services.
• Next Business Day on-site service with advance parts replacement: When an issue requires hands-on intervention, a qualified technician arrives by the next business day, equipped with essential parts to restore functionality quickly and reduce mean time to repair (MTTR).
• Comprehensive coverage in one extended package: The ResponsePLUS Extended Service includes on-site visits, exchange options, and both electronic and physical service capabilities, delivering end-to-end support across your data center or campus network.
• Parts replacement for dependable efficiency: A parts replacement component ensures you have the necessary hardware available to restore devices and maintain peak performance, helping you avoid unnecessary outages and delays.
• 1-year duration with scalable reliability: A full-year service window means you can plan confidently, secure in the knowledge that your network is protected by a trusted partner and a consistent support cadence for the long term.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Service type: Extended Service – ResponsePLUS
• Coverage: 24 x 7 x Next Business Day on-site support
• Response time: Next Business Day for on-site intervention (after service request)
• On-site support: Included, with certified technicians visiting at the scheduled time
• Exchange and Parts: Exchange-ready service with provisions for parts replacement
• Service sub-type: Electronic and Physical for broader usability and efficiency
• Duration: 1 Year
• Focus: Peace of mind, uptime assurance, and streamlined problem resolution for mission-critical networks
• Ideal for: Enterprises and data-center environments where rapid escalation and hands-on support are essential

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Review eligibility and confirm your account details with your Extreme Networks representative or account manager to ensure the service aligns with your network assets and coverage needs.
• Prepare service information, including the SKU (for example, H34124 or similar identifiers) and the site location, to facilitate scheduling and technician routing.
• Activate the contract in the Extreme Networks support portal or through your designated partner, then select the preferred service window and escalation path.
• Coordinate with the Extreme Networks technical services team to schedule the initial on-site assessment or replacement visit, ensuring access to required devices and a safe work area.
• On the scheduled date, a certified technician will arrive with the necessary parts and tools to perform exchanges, repairs, or replacements, followed by verification of system status and close-out documentation.

Frequently asked questions

• What is included in Extreme Networks ExtremeWorks Managed Services ResponsePLUS? ResponsePLUS provides 24 x 7 support with Next Business Day on-site visits, parts exchange capability, and both electronic and physical service options, all wrapped into a 1-year Extended Service plan for proactive maintenance and rapid issue resolution.
• How long does the coverage last? The service duration is 12 months from the purchase or activation date, offering continuous protection and consistent support throughout the year.
• What does “Next Business Day” on-site mean? If you submit a service request, a qualified Extreme Networks technician will be dispatched to your site and arrive by the next business day to perform on-site diagnostics, exchanges, or repairs as required.
• Is hardware replacement included? Yes. The plan includes parts replacement and exchange options to restore functionality and minimize downtime for supported devices.
• What is meant by “Electronic and Physical” service sub-type? It indicates that the service covers both virtual/electronic configurations and physical hardware interventions, ensuring flexible remediation across different device types and deployment scenarios.
• How do I activate this service? Activation typically involves coordinating with your Extreme Networks account manager or support portal to configure your service, assign a contract, and schedule initial on-site visits. You’ll need your account details and, if applicable, device SKUs or UPIs for accurate service alignment.
• Who benefits most from ResponsePLUS? Enterprises with mission-critical networks, data centers, campus networks, and other environments where uptime is non-negotiable and fast, reliable support is essential.