Description
Experience unparalleled peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan is specifically designed to provide robust support for your network, ensuring it operates smoothly for one full year. With 24/7 technical assistance and rapid parts replacement, ResponsePLUS allows you to concentrate on your business without worrying about network disruptions. Whether you encounter technical challenges or need hardware replacements, our dedicated support team is committed to delivering prompt and efficient solutions, keeping your infrastructure operational at all times.
- 24/7 Support: Enjoy continuous peace of mind with round-the-clock support tailored to meet your operational needs whenever they arise. Our dedicated service team is always on standby, ensuring minimal downtime for your operations.
- Next Business Day Service: Benefit from our Next Business Day parts replacement service, which guarantees that necessary components are promptly delivered, allowing for timely repairs and seamless continuity of services.
- On-Site Assistance: Our trained professionals provide on-site support, coming directly to your location to diagnose and resolve issues. This fast and convenient service effectively addresses your technical challenges.
- Electronic and Physical Service: The service elegantly blends both electronic and physical support types, enhancing usability and efficiency. This dual approach allows for comprehensive assistance tailored to your specific needs.
- Comprehensive Parts Replacement: The included parts replacement service ensures access to reliable and efficient components, significantly reducing the inconvenience caused by hardware failures.
Technical Details of the Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Support Availability: 24 x 7
- Parts Replacement: Next Business Day
- On-site Exchange: Available
- Service Subtype: Electronic and Physical Support
How to Install
To install the services under Extreme Networks ExtremeWorks Managed Services ResponsePLUS:
- Contact your Extreme Networks representative to initiate service registration.
- Provide necessary details regarding your network setup for tailored support.
- Follow the instructions provided by the service team to seamlessly integrate the support services into your operations.
- Ensure your technical team is informed about the support structure for efficient communication during service events.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes 24/7 support, next business day parts replacement, on-site assistance, and both electronic and physical service options.
- How quickly can I expect parts replacement? With our Next Business Day service, you can expect replacements to arrive within one business day of your request, ensuring minimal disruption to your operations.
- Is on-site support available for all issues? Yes, on-site support is available for a wide range of technical issues. Our trained specialists will come directly to your location to address the problem efficiently.
- How do I contact support? You can contact our support team via phone, email, or through our dedicated support portal, available 24/7 for your convenience.
- Can I extend the service beyond one year? Yes, upon nearing the end of your service duration, our team will reach out to discuss renewal options tailored to your needs.
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