Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service designed to provide organizations with comprehensive support and reliability for their network infrastructure. This extended service plan ensures that you are covered 24/7, delivering peace of mind that your systems will remain operational and efficient. With a commitment to excellent service, this plan enhances your operational efficiency and minimizes downtime, allowing your business to function without interruptions.
- 24 x 7 x Next Business Day Support: Enjoy round-the-clock support that guarantees expert assistance whenever you need it, ensuring your network operates smoothly at all times.
- On-site Exchange: Benefit from on-site support that provides immediate solutions to issues as they arise, minimizing the impact on your business operations.
- Parts Replacement Service: Rest easy knowing that in the event of a hardware failure, parts will be promptly replaced, ensuring dependable efficiency and minimizing disruptions.
- Electronic and Physical Service: The combined service option allows for flexible and effective management of both electronic and physical components, enhancing overall usability.
- Next Business Day Advance Parts Replacement: Experience timely completion of repairs with a guarantee that replacement parts will be delivered on the next business day, ensuring your systems are up and running quickly.
Technical Details
- Service Type: Managed Services
- Service Duration: 1 Year
- Service Availability: 24 x 7
- Response Time: Next Business Day for parts replacement
- Support Method: On-site and electronic
How to Install
To activate your Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Purchase the service plan through your preferred vendor or directly from Extreme Networks.
- Receive your service confirmation and account details via email.
- Contact the Extreme Networks support team to schedule your initial setup and any necessary configurations.
- Ensure your network infrastructure is ready for the service by following any pre-installation guidelines provided by the support team.
- Enjoy seamless service with peace of mind knowing that you have a dedicated support team available 24/7.
Frequently Asked Questions
- What does the 1 Year service duration include? This duration includes all aspects of the Managed Services ResponsePLUS, encompassing support, parts replacement, and on-site assistance.
- What should I do if I need support outside of regular business hours? The service plan is available 24/7, so you can reach out for support at any time, day or night.
- How quickly can I expect parts to be replaced? With the Next Business Day Advance Parts Replacement, you can expect parts to be delivered promptly, ensuring minimal downtime.
- Can I upgrade my service plan? Yes, you may upgrade your service plan by contacting the Extreme Networks sales team for available options.
- Is on-site support available for all types of issues? On-site support is designed to address various types of issues, ensuring quick resolution tailored to your specific needs.
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