Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Responspls Nbdonsite H34759

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a top-tier support solution specifically designed for businesses that rely on continuous network functionality. This extended one-year service plan ensures that your network infrastructure remains operational, significantly reducing downtime and enhancing overall productivity. With a customer-centric approach, this service offers round-the-clock support, fast response times, and a hassle-free experience for users.

• 24/7 Support: Our dedicated support team is available around the clock, ensuring that business operations experience minimal interruptions due to network issues.
• On-site Exchange Service: In the event of hardware failure, our on-site support guarantees quick delivery of replacement parts, enabling your systems to resume operations with minimal downtime.
• Comprehensive Parts Replacement: The ResponsePLUS plan includes a complete parts replacement service, allowing you to focus on your business while we handle any mishaps that arise.
• Flexible Service Options: Choose between electronic and physical service types, providing you with the flexibility and convenience that best suits your operational needs.
• Next Business Day Parts Replacement: Our commitment to efficiency is highlighted by our next business day advance parts replacement service, ensuring you receive timely and reliable solutions during emergencies.

Technical Details of the Product

• Service Type: Managed Services
• Service Duration: 1 Year
• Support Availability: 24/7
• Response Time: Next Business Day for parts replacement
• Service Coverage: On-site and electronic

How to Install

To utilize the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

1. Purchase the service plan through an authorized reseller or directly from Extreme Networks.
2. Upon purchase, you will receive a confirmation email with your service details and registration instructions.
3. Register your service by following the link provided in the confirmation email.
4. Once registered, our support team will contact you to finalize setup and provide essential information regarding service usage.
5. For any inquiries or emergencies, contact our 24/7 support team through the dedicated hotline or online portal.

Frequently Asked Questions

• What is included in the ResponsePLUS service?

  The ResponsePLUS service includes 24/7 support, on-site exchange, and next business day parts replacement, ensuring comprehensive coverage for your network infrastructure.

• How quickly can I expect support after contacting customer service?

  Our team is available 24/7 and aims to respond to your inquiries as quickly as possible. For parts replacement, expect next business day service.

• Can I upgrade my service plan at any time?

  Yes, you can upgrade your service plan as needed. Contact our support team for assistance with upgrading your current plan.

• Is this service only available for certain products?

  The ResponsePLUS service is designed for a wide range of Extreme Networks products. Please check with your reseller or our support team for compatibility.

• What happens if my hardware fails?

  If hardware failure occurs, simply contact our support team, and they will initiate the on-site exchange service to replace the faulty parts promptly.