Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses looking to enhance their network performance and operational reliability. With a commitment to providing exceptional technical support, this extended service plan for one year is designed to keep your network running smoothly, allowing you to concentrate on your core business activities without the stress of potential downtimes. Featuring a robust support framework, the ResponsePLUS service not only enhances your network's resilience but also maximizes operational efficiency, proving to be an invaluable asset for any organization.
- 24/7 Availability: Enjoy peace of mind with round-the-clock support that ensures help is always just a call away, minimizing your network's downtime and disruption.
- Next Business Day On-site Support: In the event of urgent issues, our swift response ensures an on-site technician arrives at your location the next business day, providing timely assistance when you need it most.
- Parts Replacement Service: The advanced parts replacement feature guarantees that any defective components are swiftly addressed, enabling your operations to continue without delays.
- Comprehensive Support Options: Benefit from both electronic and physical support options tailored to meet various technical needs, ensuring you receive the coverage that best suits your organization.
- One-Year Service Duration: This extended service plan provides a full year of guaranteed support, allowing you to maintain productivity and peace of mind with consistent technical assistance.
Technical Details
- Service Type: Managed Services - ResponsePLUS
- Duration: 1 Year
- Support Availability: 24/7
- Response Time: Next Business Day
- Service Components: On-site support, electronic and physical service, parts replacement
How to Install
Activating your Extreme Networks ExtremeWorks Managed Services ResponsePLUS is simple. Follow these steps:
- Purchase the ResponsePLUS service through an authorized reseller or directly from Extreme Networks.
- Receive a confirmation email containing service details and instructions on how to set up your account.
- Log into your Extreme Networks account using the credentials provided in the confirmation email.
- Follow the on-screen prompts to configure your service preferences and settings.
- If you require immediate assistance, contact the 24/7 support line for guidance on any specific setup requirements.
Frequently Asked Questions
- What is included in the ResponsePLUS service? The service includes 24/7 technical support, next business day on-site support, and parts replacement services.
- How quickly can I expect a technician to arrive? With the next business day response time, a technician will be on-site to assist you within one business day of your service request.
- Is there a limit to the number of service requests I can make? There is no limit to the number of service requests, as long as they fall within the terms of the service agreement.
- Can I upgrade my service? Yes, you can upgrade your service at any time by contacting Extreme Networks support to discuss available options.
- What should I do if I experience service issues? If you experience service issues, please contact the 24/7 support line for immediate assistance.
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