Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your go-to solution for maintaining peak performance and reliability in your network. This extended service plan, lasting one year, offers a robust set of features that ensure your business remains operational with minimal disruptions. With the assurance of 24/7 support and next business day on-site exchanges, you can trust that your network will be monitored and maintained effectively, providing you with peace of mind and enhancing your productivity.
- 24/7 Availability: Benefit from round-the-clock support, ensuring that any network issues are addressed promptly, which minimizes downtime and maximizes operational efficiency.
- Next Business Day On-Site Exchange: Our on-site service means that hardware problems can be resolved immediately, significantly reducing the potential impact on your business operations.
- Parts Replacement Service: In the event of component failure, our quick and efficient parts replacement service guarantees that the necessary parts are delivered swiftly, enhancing the overall reliability of your network.
- Comprehensive Support: The service features both electronic and physical service sub-types, allowing for effective management of all software and hardware issues that may arise.
- Assured One-Year Service Duration: With a full year of dependable service, you can count on consistent support and maintenance for your network infrastructure, ensuring it operates smoothly throughout.
Technical Details of Product
- Service Type: Managed Services
- Service Duration: 1 year
- Support Availability: 24/7
- Response Time: Next Business Day
- Service Coverage: On-site and remote assistance
- Parts Replacement: Included
- Service Types: Electronic and Physical
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps for a smooth setup:
- Contact your Extreme Networks representative to activate your service plan.
- Provide any necessary details regarding your network setup and any specific requirements you may have.
- Schedule a service appointment with an on-site technician if required.
- Receive and install any replacement parts that may be sent as part of the service.
- Utilize the 24/7 support line for assistance with any questions or issues that arise during the installation process.
Frequently Asked Questions
- What is the coverage period for the ResponsePLUS service? The ResponsePLUS service is valid for one year, providing ongoing support and service throughout this period.
- Is on-site support included in the service? Yes, the service includes on-site support to resolve issues quickly and efficiently.
- What does the Next Business Day service mean? This means that any necessary parts will be delivered the next business day, ensuring minimal downtime for your network.
- Are both electronic and physical components covered? Absolutely. The service encompasses both electronic and physical components, offering comprehensive support.
- How do I contact support if I need assistance? You can contact support via the provided 24/7 support line or through the Extreme Networks customer portal.
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