Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year)

Designed for enterprise-grade networks, Extreme Networks ExtremeWorks Managed Services ResponsePLUS offers a fortified layer of protection with a predictable cost of ownership. This extended, one-year program delivers 24x7 coverage and a guaranteed 4-hour response for advance parts replacement, ensuring critical hardware and services stay online with minimal downtime. On-site support from certified Extreme Networks engineers combines hands-on hardware care with remote electronic assistance, delivering fast resolutions, proactive maintenance, and peace of mind for data centers, campuses, and WAN edge deployments. With Exchange-ready parts and a focus on both electronic and physical service, ResponsePLUS streamlines maintenance, reduces risk, and helps you plan budgets with clarity while preserving service levels across your network infrastructure.

• 24x7 coverage with a guaranteed 4-hour response for advance parts replacement, ensuring critical components are replaced quickly to minimize downtime and maintain service levels.
• On-site support from experienced Extreme Networks engineers who diagnose, dispatch, and resolve issues directly at your location for rapid, effective remediation.
• Exchange and parts replacement included as part of the service, reducing downtime and keeping your hardware and network running smoothly.
• Electronic and Physical service sub-type provides flexible support that covers both remote digital assistance and hands-on hardware care for comprehensive protection.
• 1-year service duration delivers predictable pricing and a stable total cost of ownership, helping you budget with confidence while preserving peak performance.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Service type: Extended service for ExtremeWorks Managed Services ResponsePLUS
• Duration: 1 Year
• Coverage: 24x7x4 Hour (round-the-clock support with a guaranteed 4-hour on-site or parts replacement window)
• Response time: 4 Hours for Advance Parts Replacement
• Support location: On-site with certified Extreme Networks engineers
• Delivery method: Exchange - Parts included to expedite hardware replacement
• Service sub-type: Electronic and Physical
• Includes: Parts replacement, hardware and limited software support as applicable to the service scope

How to install ExtremeWorks Managed Services ResponsePLUS

• Activate the service with your Extreme Networks account manager or partner, referencing the device SKU/H34017 to ensure the correct coverage is applied to the right assets.
• Provide the service address and any access instructions or security requirements so on-site technicians can reach the equipment promptly.
• Coordinate with Extreme Networks to schedule dispatch windows and confirm the expected response times for critical components.
• Prepare your asset inventory and network diagrams, and ensure technicians will have access to the devices and racks involved in maintenance or replacement.
• Confirm activation details, service expectations, and escalation contacts to enable seamless 24x7 coverage and a fast, efficient on-site experience.

Frequently asked questions

• Q: What does ResponsePLUS include?

  A: ResponsePLUS provides extended 24x7 coverage with a guaranteed 4-hour response for advance parts replacement, on-site support by Extreme Networks engineers, exchange and parts services, and a 1-year duration to help manage total cost of ownership. It combines electronic and physical service elements to address both remote and on-site needs.

• Q: How long is the service period?

  A: The service is valid for 1 year from the activation date, offering predictable budgeting and sustained support across your network environment.

• Q: What does “Advance Parts Replacement” mean?

  A: It means that, for eligible components, Extreme Networks commits to replacing parts within a 4-hour window to minimize downtime and accelerate recovery for critical systems.

• Q: Is on-site support included?

  A: Yes. On-site support from certified Extreme Networks engineers is included, providing hands-on installation, diagnostics, replacement, and optimization at your location.

• Q: Does the plan cover both hardware and software issues?

  A: The plan covers hardware parts replacement and related electronic/physical service. Software issues are addressed as part of the service scope where applicable, with guidance and remote assistance as needed.

• Q: How do I initiate service activation?

  A: Contact your Extreme Networks account manager or authorized partner, supply the product SKU (H34017) and service address, and complete any required onboarding steps to activate ResponsePLUS for the eligible devices.