Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year) On-Site Support

Protect and maximize uptime for your Extreme Networks investment with ExtremeWorks Managed Services ResponsePLUS – Extended Service. This robust 1-year service delivers round-the-clock support, a fast 4-hour on-site response, and comprehensive protection that blends hardware and software care with proactive parts coverage. Designed to minimize downtime and optimize network reliability, ResponsePLUS extends your service reach beyond standard care, guaranteeing that critical systems stay online, productive, and secure. By combining on-site expertise, rapid parts replacement, and electronic and physical safeguards, this offering helps you maintain peak performance while simplifying budgeting and service management.

• 24/7 expert support with a guaranteed 4-hour on-site response. This means around-the-clock access to skilled engineers and a defined on-site arrival window to accelerate fault resolution and keep mission-critical networks operational. The rapid response minimizes downtime, reduces business risk, and improves overall service levels for your IT environment.
• On-site service location for enhanced usability and efficiency. Having the service performed at your location ensures direct access to deployed equipment, ambient conditions, and real-world systems. On-site visits shorten turnaround times, enable immediate environment checks, and streamline coordination with your internal teams.
• Advanced Parts Replacement to maintain continuity. The included parts replacement service ensures that essential components are replaced promptly, helping you avoid extended outages and enabling faster restoration of service. This focus on rapid hardware refresh contributes to higher system availability and fewer operational disruptions.
• One-year service duration for predictable coverage and ROI. A full 12 months of comprehensive care helps you plan effectively, allocate budgets with confidence, and protect your infrastructure investments over a stable time horizon. The extended term is designed to align with budgeting cycles and hardware refresh strategies.
• Electronic and physical protection with exchange and parts coverage. This dual-layer protection safeguards both data integrity and hardware integrity. Exchange options and parts inclusion support a resilient service posture, ensuring that critical components are supported with minimal friction and quick return to service.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service

• Service Type: ExtremeWorks Managed Services ResponsePLUS – Extended Service
• Contract Duration: 1 Year
• Support Coverage: 24 x 7 x 4 Hour — 4-hour on-site response with continuous availability
• Service Location: On-site at customer location
• Inclusions: Exchange, Parts, Electronic and Physical Protection
• Key Benefits: Increased reliability, improved productivity, investment protection
• SKU/Reference: H34027

How to Install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service

• Confirm the service SKU and contract details (SKU H34027) with Extreme Networks or your authorized reseller to initiate Activation of ResponsePLUS – Extended Service.
• Provide customer information, site address, and primary contact details to establish the on-site support location and scheduling preferences for the 4-hour response windows.
• Assemble device and network inventory related to the covered assets, including serial numbers or model identifiers, to ensure accurate coverage mapping and efficient service dispatch.
• Coordinate a kickoff with a qualified Extreme Networks technician to review the on-site environment, confirm service scope, and establish incident reporting and escalation channels.
• Activate the 1-year coverage period in your IT service management system, and set up alerts for renewal and maintenance windows aligned with your planning cycles.

Frequently asked questions

• What does Extreme Networks ExtremeWorks ResponsePLUS – Extended Service include? It includes 24 x 7 support with a 4-hour on-site response, on-site service delivery, exchange options, parts replacement, and both electronic and physical protection for your covered assets over a 1-year period.
• What does 4-hour on-site response mean? It means that a qualified Extreme Networks engineer will arrive on-site within four hours of a reported incident or service request, ensuring rapid fault isolation, repair, or replacement as needed to restore service.
• Is this service limited to hardware or does it cover software and configuration as well? The description emphasizes on-site support, parts replacement, and protection. While hardware parts are explicitly included, on-site expertise typically covers broad troubleshooting, configuration guidance, and corrective actions necessary to restore service within the defined response time. For precise scope, refer to your contract documentation.
• How long does the coverage last? The service lasts for 1 year from activation, providing a predictable renewal cycle and a stable basis for budgeting and planning your support spend.
• What is the significance of the SKU H34027? H34027 is the reference SKU for Extreme Networks’ ResponsePLUS – Extended Service within ExtremeWorks Managed Services, used for ordering, invoicing, and contract management.