ExtremeWorks ResponsePLUS Extended Service — 1 Year

Experience unparalleled network assurance with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS Extended Service. This 1-year, 24x7 coverage with on-site support and four-hour advance parts replacement is designed for organizations that demand rapid issue resolution, predictable maintenance costs, and business continuity. By combining proactive engineering support with guaranteed on-site presence, ResponsePLUS delivers peace of mind, reduced downtime, and optimized performance for critical data centers, branch offices, and distributed networks.

• 24x7x4 On-site Coverage: Round-the-clock access to Extreme Networks engineers with guaranteed on-site response within four hours, ensuring critical incidents are addressed fast and decisively. This coverage is crafted for mission-critical environments where uptime is non-negotiable, including data centers and large enterprise campuses. With ResponsePLUS, you gain a reliable, predictable escalation path that minimizes operational risk and preserves service levels across all locations. The on-site team brings product expertise, diagnostic capability, and hands-on replacements to accelerate recovery and keep your business up and running.
• 4-hour Advance Parts Replacement: Parts are dispatched quickly to facilitate a seamless exchange process and minimize downtime. Advance parts replacement reduces the time your network sits offline by ensuring the right components are available and ready for installation during or immediately after the initial on-site visit. This feature is especially valuable for high-availability deployments, where even brief outages can impact productivity and customer experience. You’ll benefit from a coordinated logistics approach that prioritizes critical hardware and accelerates repairs.
• One-year Coverage for Long-term Reliability: The extended service period is designed to sustain network reliability across the full year, aligning with procurement cycles and budget planning. It includes ongoing maintenance planning, access to engineering expertise, and a structured support framework that helps you optimize configurations, firmware updates, and lifecycle planning. With a full year of protection, you can forecast expenses, reduce unexpected maintenance costs, and maintain a steady improvement curve for your network infrastructure.
• On-site Labor and Parts Included: The combination of on-site technicians and the necessary replacement parts eliminates hidden costs and delays associated with vendor coordination. Replacement kits are prioritized for the most common failure points, enabling rapid restoration of service with minimal site visits. This approach is particularly advantageous for distributed networks and branch locations, where remote-only support may not suffice to restore full functionality quickly.
• Electronic and Physical Service Sub-type for Efficiency: This dual-mode service covers both remote (electronic) support and hands-on (physical) hardware care, streamlining incident management. Remote diagnostics, configuration guidance, and proactive alerts work in tandem with on-site interventions to shorten time-to-resolution and improve IT operating efficiency. The integrated approach helps IT teams focus on strategic initiatives while ensuring equipment remains healthy and responsive.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service ronsite H34031

• SKU: H34031
• Service type: ExtremeWorks Managed Services ResponsePLUS — Extended Service
• Duration: 1 Year
• Support coverage: 24x7 with on-site response
• Response time for parts replacement: 4 Hours (Advance Parts Replacement)
• On-site availability: Yes
• Service sub-type: Electronic and Physical
• Included services: Parts replacement, on-site labor, and exchange capabilities
• Primary benefit: Rapid resolution of hardware issues and minimized downtime

How to install ExtremeNetworks ExtremeWorks Managed Services ResponsePLUS

Because ResponsePLUS is a managed service rather than a traditional hardware installation, onboarding focuses on setting up coverage, confirming assets, and coordinating on-site support. Use these steps to activate and onboard the service efficiently:

• Step 1: Contact your Extreme Networks account team to initiate onboarding and confirm eligibility for the 1-year ResponsePLUS Extended Service.
• Step 2: Provide a complete asset inventory and site details so the Extreme Networks team can tailor the on-site support and parts replacement plan to your environment.
• Step 3: Schedule onboarding activities, including service window planning, technician visits, and escalation pathways, to align with your operational needs.
• Step 4: Activate the service in your account, designate the primary service liaison, and confirm 24x7 coverage preferences, response-time expectations, and replacement part procedures.
• Step 5: Begin the onboarding process with proactive monitoring and knowledge transfer, ensuring critical devices are enrolled under the 4-hour on-site response and exchange-part policy.

Frequently asked questions

• What is included in ExtremeWorks Managed Services ResponsePLUS Extended Service?

  The plan provides 24x7 support with a guaranteed on-site response within four hours, on-site labor and parts, exchange capabilities, and both electronic and physical support. It is a one-year extended service designed to maximize uptime and reliability for your network infrastructure.

• What is the guaranteed response time?

  The service guarantees a four-hour on-site response for advanced parts replacement, helping minimize downtime and ensuring rapid hardware issue resolution.

• Is on-site support included?

  Yes. On-site support is included, with experienced Extreme Networks engineers traveling to your location to perform diagnostics, replacements, and repairs as needed.

• Does it cover both hardware and remote issues?

  The core offering centers on hardware parts replacement and on-site support, with electronic (remote) diagnostics and guidance as part of the service subtype to address a broad range of issues quickly.

• How do I start the support process?

  Reach out to your Extreme Networks account team to initiate activation of the 1-year ResponsePLUS Extended Service and to coordinate on-site visits, parts replacement scheduling, and escalation pathways.