Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your go-to solution for ensuring robust network performance and reliability. Designed specifically for organizations that rely on Extreme Networks' products, this managed service plan provides an invaluable layer of support, ensuring that your network operates at peak efficiency. With unmatched technical assistance available around the clock, you can focus on your business while we handle your network needs.
- 24/7 Technical Support: Access expert assistance any time of the day or night, ensuring quick resolutions to any technical issues that may arise.
- On-Site Assistance: Receive professional help directly at your location to resolve complex issues that require immediate attention, minimizing downtime and disruption to your operations.
- Rapid Parts Replacement: Enjoy a hassle-free experience with a four-hour advanced parts replacement service, allowing you to swiftly replace faulty components and maintain network continuity.
- Electronic and Physical Service Options: Benefit from a combination of electronic and physical support, ensuring that you have comprehensive coverage for any scenario that may occur.
- One-Year Coverage: This extended service plan covers you for a full year, providing peace of mind and enabling your organization to remain productive at all times.
Technical Details of the Product
The ExtremeWorks Managed Services ResponsePLUS is engineered for seamless support and reliability. Key technical features include:
- Service Duration: 1 Year
- Service Type: Managed Services
- Support Availability: 24/7
- On-Site Support: Yes
- Response Time: 4 Hours for Parts Replacement
- Service Subtype: Electronic and Physical
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process that ensures your network is adequately supported:
- Contact Extreme Networks to activate your service plan.
- Schedule an initial evaluation to assess your network needs and current setup.
- Receive detailed instructions and guidelines from the Extreme Networks support team for any configurations needed.
- Once set up, utilize the 24/7 support line to address any ongoing or unexpected issues.
- Keep documentation of all service interactions for future reference and efficiency.
Frequently Asked Questions
What does the 24/7 support cover? The 24/7 support covers all technical issues related to your Extreme Networks systems, ensuring you have access to solutions at any time.
How quickly can I expect parts replacement? With the advanced parts replacement service, you can expect part deliveries within four hours, minimizing disruption to your operations.
Is on-site support available for all issues? Yes, on-site support is available for a wide range of technical issues, particularly those that require physical intervention or expertise.
What happens after the one-year service duration? After the one-year period, you will have the option to renew your service plan to continue receiving uninterrupted support.
Are there any additional costs for using this service? All services provided under the ResponsePLUS plan are covered within your subscription, unless special circumstances or additional services are required.
Customer reviews
Showing - Of Reviews