Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year) – On-Site, 24x7, 4-Hour Parts Replacement

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS Extended Service is a comprehensive, year-long support solution designed to protect your network investment while maximizing uptime and reliability. Built for mission-critical environments, this service delivers around-the-clock access to expert engineers, rapid on-site assistance, and an accelerated parts replacement program that minimizes disruption during incidents. With ResponsePLUS, you gain a proactive, reliable partner that aligns with your business needs, ensuring your network stays available, secure, and performing at peak levels.

• 24x7 expert support with 4-hour parts replacement response: Round-the-clock access to qualified engineers and a rapid parts replacement window to reduce downtime and keep your network moving forward.
• On-site service and escalation: When remote remediation isn’t sufficient, a trained technician arrives on-site to diagnose, repair, and restore critical network functionality with minimal interruption.
• Exchange and parts coverage: Includes necessary hardware parts and exchange services to replace failed components swiftly, maintaining service continuity across your infrastructure.
• Electronic and physical protection: A robust service package designed to safeguard your investment, reduce risk, and extend the life of your Extreme Networks deployment through proactive protection measures.
• Extended 1-year duration: A full year of dependable coverage, designed to deliver consistent results, predictable budgeting, and long-term value for your IT ecosystem.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Service Type: Extended Service – ResponsePLUS (1 Year)
• Coverage Window: 24x7x4 Hour support with on-site escalation
• On-site Availability: Included as part of the service package
• Parts and Exchange: Parts replacement and hardware exchange included
• Protection Scope: Electronic and physical protection for your network assets
• Response Time: 4-hour advance parts replacement to minimize downtime
• Service Duration: 1 year, designed for maximum efficiency and precise results

How to install ExtremeWorks Managed Services ResponsePLUS

• Assess eligibility and activate the service: Confirm your Extreme Networks equipment and environment qualify for ResponsePLUS Extended Service, then activate the coverage through your account administrator or the Extreme Networks portal.
• Provide asset inventory and topology: Compile a current list of affected devices, locations, and dependences to help the service team tailor the support plan for rapid remediation.
• Coordinate onboarding and schedule: Work with Extreme Networks to establish onboarding dates, service windows, and on-site visit logistics if an on-site response is required.
• Set up support channels and access: Ensure 24x7 contact methods are in place, including emergency escalation paths, and grant the service team proper access to monitoring tools and device management consoles.
• Activate proactive monitoring and review: Enable proactive health checks and performance monitoring where available, and schedule regular reviews to optimize configurations and maintain optimal performance.

Frequently asked questions

• What is included in the ResponsePLUS Extended Service? It is a year-long managed service featuring 24x7 support, on-site assistance, 4-hour parts replacement, hardware exchange, and electronic and physical protection to safeguard your network investments.
• How long does it take to receive parts after a failure? The service guarantees a 4-hour advance parts replacement window to minimize downtime and keep critical functions online.
• Is on-site support available for all incidents? On-site support is included for incidents that require hands-on remediation or where remote resolution is not feasible within the needed timeframe.
• Does this service cover hardware exchanges? Yes, hardware exchange is part of the package to ensure rapid remediation and continuity of service.
• How long is the coverage period? The Extended Service lasts for 1 year from the activation date, providing predictable pricing and sustained reliability.