ExtremeWorks Managed Services ResponsePLUS - Extended Service, 1 Year, On-Site Support (H34058)

Protect your network investment with Extreme Networks' ExtremeWorks Managed Services ResponsePLUS Extended Service. This one-year program delivers round-the-clock support and rapid on-site response to keep your critical infrastructure running smoothly. With 24x7 coverage, 4-hour on-site response, and advance parts replacement, you gain peace of mind knowing expert assistance is available whenever you need it. This service is designed for businesses that depend on reliable connectivity, maximum uptime, and efficient incident resolution, ensuring your network hardware remains protected, monitored, and optimized throughout the year.

• Around-the-clock coverage: With 24x7 availability, ResponsePLUS provides continuous access to Extreme Networks’ service teams, ensuring fast escalation and coordination no matter the time of day or night. This level of support minimizes downtime and accelerates issue resolution, so your operations stay online and productive.
• 4-hour on-site response time: When a fault occurs, a skilled technician arrives on-site within four hours, equipped with the tools and parts necessary to diagnose and remediate issues quickly. This rapid deployment minimizes disruption to critical business processes and helps you maintain service continuity even in complex environments.
• Advanced parts replacement and exchange: The Extended Service includes an on-site exchange and advance parts replacement option, so defective components are swapped promptly to restore performance. This proactive approach reduces waiting times and preserves your network’s reliability during maintenance windows and urgent repairs.
• 1-year service duration for sustained productivity: The year-long commitment ensures you receive ongoing coverage, timely system repairs, and proactive support that aligns with your long-term operational goals. A full-year plan helps you budget confidently while maximizing uptime and asset lifespan.
• Electronic and physical protection for equipment: By combining both electronic and physical service sub-types, ResponsePLUS safeguards your hardware against common threats and physical wear, extending the life of your network devices while preserving performance and security standards.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• Service type: ExtremeWorks Managed Services ResponsePLUS - Extended Service
• Contract duration: 1 year
• Coverage window: 24x7
• Response time: 4-hour on-site response with advance parts replacement
• On-site support: Included
• Parts replacement: Exchange and advance parts substitution
• Support scope: Electronic and physical protection for compatible network hardware
• Target audience: Organizations needing minimal downtime and reliable hardware service
• Protection level: Comprehensive service sub-types designed for usability and efficiency

How to install ExtremeWorks Managed Services ResponsePLUS

Because this is a managed services plan rather than a traditional software installation, “installation” involves enrolling the devices and configuring the service engagement to begin proactive management and rapid response. Follow these steps to activate ResponsePLUS for your enterprise network:

1) Confirm eligibility and enrollment: Work with your Extreme Networks account team to verify contract details, confirm the H34058 SKU mapping, and enroll the appropriate devices and site locations into the ResponsePLUS program. A project or service order number will be issued to track activation and service delivery.

2) Inventory and asset identification: Compile a complete inventory of covered hardware, including model numbers, serials, site addresses, and network roles. This information ensures technicians can quickly identify and access the affected devices during an on-site visit and when performing exchanges or replacements.

3) Define service windows and escalation paths: Establish preferred escalation contact points, after-hours contacts, and any site-specific access requirements. Align these with the 24x7 coverage and 4-hour response commitments to reduce delays in incident resolution.

4) Activate monitoring and alerts: Enable the Extreme Networks monitoring tools for protected assets under ResponsePLUS. Configure alert thresholds so that critical faults trigger rapid notifications to the service team, ensuring prompt action and visibility into system health.

5) Schedule onboarding and review milestones: Plan an initial on-site onboarding visit if needed, followed by periodic review meetings to assess service performance, review uptime metrics, and adjust coverage as your network evolves. Ongoing communication helps maximize the value of the extended service.

Frequently asked questions

Q: What is ExtremeWorks ResponsePLUS Extended Service?

A: It is an extended service plan that provides 24x7 support, a 4-hour on-site response time, and on-site exchange with advance parts replacement for Extreme Networks hardware. The program is designed to protect your investment, minimize downtime, and improve reliability over a full year.

Q: What does 4-hour advance parts replacement mean?

A: In the event of a hardware fault requiring parts, a technician will arrive on-site within four hours and replace the faulty part promptly. This reduces repair time and helps restore service quickly, keeping business operations on track.

Q: Which devices are covered under this service?

A: Coverage typically includes eligible Extreme Networks devices configured under the ExtremeWorks suite and identified in the enrollment process. The exact list is defined when you enroll (SKU H34058) and confirmed with your Extreme Networks account team.

Q: How does on-site support minimize downtime?

A: On-site support brings certified technicians to your location with the necessary tools and spare parts, enabling immediate diagnosis, rapid replacement of failed components, and direct coordination with remote experts. This approach shortens mean time to recovery and reduces business disruption.

Q: How can I activate or renew this service?

A: Activation proceeds through your Extreme Networks account team, who will configure enrollment, assign assets, and establish monitoring. Renewal follows your organization’s procurement cycle and can be extended beyond the initial 1-year term as needed to maintain continuous protection.

Q: Is remote support part of the service?

A: While the on-site component is central to ResponsePLUS, you benefit from 24x7 remote access to Extreme Networks service desks and engineering resources, providing continuous guidance, diagnostics, and escalation management to complement on-site visits.

Q: Can I customize the coverage to fit my organization?

A: Yes. The service is designed to align with your operational needs, including preferred response times, site coverage, and asset scope. Your account team can tailor the enrollment to optimize uptime and asset protection while staying within the plan’s 1-year term.

Q: What kind of protection does the electronic and physical service provide?

A: Electronic protection covers software-related issues, configuration guidance, and monitoring assistance, while physical protection includes hardware maintenance, parts replacement, and on-site service for physical faults or wear. Together, they help maintain performance and extend hardware life.

Extreme Networks’ ExtremeWorks ResponsePLUS Extended Service is designed for enterprises that depend on robust network performance and rapid incident resolution. The program emphasizes proactive coverage, speed, and reliability—delivering a comprehensive support experience that reduces downtime and maximizes the value of your network investments. By combining 24x7 access to expert support with a guaranteed 4-hour on-site response and advanced parts replacement, this service helps you stay focused on your core business while ensuring your network remains resilient, secure, and efficient throughout the year.