Description
Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service ronsite H34070
Experience unmatched network continuity with Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service. This comprehensive, one-year on-site support plan is engineered to safeguard mission-critical infrastructure through 24/7 monitoring, rapid 4-hour on-site response, and proactive parts replacement. By combining electronic and physical service capabilities, ResponsePLUS delivers reliability at every layer of your environment, from hardware exchanges to software-assisted troubleshooting. It’s designed to minimize downtime, optimize productivity, and provide your IT team with a trusted, predictable path to proactive care for Extreme Networks deployments. Whether you manage a data center, campus-wide network, or distributed branches, this extended service is built to protect your investment and keep your systems performing at peak levels.
- 24/7 coverage with a guaranteed 4-hour on-site response ensures critical problems are addressed quickly, reducing downtime and keeping essential services online.
- On-site service location minimizes travel time for technicians, enabling faster fault isolation, immediate escalation if needed, and quicker restoration of network services.
- Electronic and Physical service sub-type combines software-assisted diagnostics with hands-on hardware replacement, providing comprehensive reliability across your Extreme Networks environment.
- 1-year service duration supports long-term planning, budgeting, and continuous risk mitigation, so you can rely on consistent support without gaps in coverage.
- Parts replacement included as part of the package ensures faulty components are swapped promptly, preserving performance and reducing the chance of repeat outages.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service ronsite H34070
- Service type: ExtremeWorks Managed Services ResponsePLUS - Extended Service
- Duration: 1 year
- Response time: 24x7 support with a 4-hour on-site response and advance parts replacement
- On-site: Yes — on-site service location included
- Parts and exchange: Exchange-based parts and replacement included
- Service subtype: Electronic and Physical
- Coverage focus: Reliability, uptime, and rapid restoration for Extreme Networks deployments
How to Install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service ronsite H34070
This is a service contract rather than a traditional hardware or software installation. Activation is typically performed through your Extreme Networks account manager or an authorized partner. To prepare for activation, gather relevant device details (model and serial numbers where applicable), confirm the on-site service location and access windows, and designate the network management contact who will coordinate with the Extreme service team. Once activated, a kickoff is scheduled with a certified engineer to align on-site visit timing, service expectations, and any required pre-authorization for parts. The assigned technician will arrive with the appropriate replacement parts if pre-approved, diagnose the issue, perform the necessary hardware exchanges or software remediation, and validate full operation before departing. Ongoing status updates and proactive communications help your team stay informed, ensuring a smooth transition from issue detection to complete restoration and ongoing performance.
Frequently asked questions
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Q: What is included in ExtremeWorks Managed Services ResponsePLUS - Extended Service?
A: The package includes 24x7 monitoring support with a guaranteed 4-hour on-site response, advance parts replacement, on-site service, exchange-based parts, and both electronic and physical service subtypes to ensure reliability and productivity. The 1-year duration provides continuous coverage and service continuity, with parts replacement designed to resolve problems quickly and minimize downtime.
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Q: How long does the service last?
A: The extended service is valid for 1 year from activation, with renewal options available per your agreement.
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Q: Do you offer on-site service?
A: Yes. On-site service location is a core component of ResponsePLUS Extended Service, ensuring qualified technicians deliver repairs and replacements where your equipment resides.
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Q: Are parts included?
A: Yes. The service includes parts replacement and exchange to restore hardware quickly and minimize downtime.
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Q: What does 4-hour advance parts replacement mean?
A: It means that, where eligible, replacement parts are scheduled to arrive and be installed within approximately 4 hours of issue identification, enabling rapid restoration of service. Exact timing depends on location and parts availability.
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Q: Can the service be extended or renewed?
A: Yes. Extended service terms are designed to be renewed to maintain continuous coverage for your network infrastructure.
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